Crowne Plaza Caparica Lisbon by IHG

I booked a wheelchair-accessible room, only to find that the bathroom didn’t even have a shower chair. Do they expect wheelchair users to magically no longer need assistance when showering? When I asked the front desk for a shower chair, the receptionist rudely informed me that the hotel only has one chair for the entire property, and it was already in use by another guest. When I asked if I could use one of the balcony chairs instead, she said they would have to charge me for it because it wasn’t designed for showers. Despite my stay lasting seven days, they never managed to provide a shower chair. The staff showed no empathy or willingness to help make alternative arrangements. To top it off, the room was misleadingly advertised as accessible, but it clearly did not meet accessibility standards.

This is overall a nice hotel, with modern rooms. However the maintenance and service could do with some improvement. On arrival, our bathroom sink was blocked and a light was not working. It took a day to have these resolved. Throughout the whole stay, the TV wasn't working properly - it took over a minute for each channel to show up when flipping channels. We also had a coffee machine in the room, that needed us to ask every day at reception for it to be replenished, as they otherwise forgot to fill the pods. Weirdly for a busy 4-star hotel in peak season, their bar closes at 11, and room service at midnight. It's a surprise they don't have 24hr room service.

Bel hôtel, beaucoup de chaises au bord de la piscine. Menu varié au restaurant. Très bien en général.

very specious rooms

Everything was great about this hotel. I would definitely consider coming back , the only thing it was a bit loud too many kids because we had the ocean view facing the swimming pool . We had a great time staying there.

great location with beaches right down the road and Lisbon not that far.

Friendly welcome staff

Very nice lobby , staff very friendly.

Amazing hotel. Excellent amenities like in door and outdoor pools, gym, spacious restaurant with overwhelming choices. Great staff and free parking. I was able to charge my electric rental car easily. The rates were reasonable for what I received. Overall great hotel and location.

Great place!