Comfort Suites Knoxville East

The staff we absolutely incredible. From the check-in process, a plumbing issue, and check-out, everyone we encountered was friendly, professional, and solution-oriented. The rooms were both comfortable with a nice big cozy bed (not too firm and not too soft), and a nice sitting area. The rooms felt spacious and the coffee bar and mini-fridge were wonderful to have in the room! The breakfast bar had a nice assortment of items to choose from, too! The bathroom was stocked with soap, shampoo, conditioner, and lotion which were a big bonus for us since we were traveling light and had not packed those items.

There was an unfortunate issue with the toilet in the room the night we arrived that worsened the following morning. Staff were prompt to help us with the situation and offered to switch us to a different room immediately. We appreciated the opportunity to be moved to a room with better functioning plumbing so quickly at no charge to us. Also, that morning in the breakfast area, Fox News was playing on the TV and some people were getting vocally riled up over some of the content and clearly making other folks in the room uncomfortable - maybe have a more neutral channel on, or just keep the TV off in that area? If people want to watch TV, they can watch it in their rooms... Also, carpet in the rooms and along the hallways had many, obvious dark stains and could use either a good deep cleaning or complete replacement.

The breakfast was decent but there times that there was no coffee or the waffle mix was gone.

The light above our door was out. It would be nice if linens were kept in the rooms with pull put couches. The key cards are a joke. I literally had to go each day, sometimes multiple times a day to have my key card reactivated.

The staff was very nice and accommodating. The location was great near restaurants and gas stations easy access to things we need it.

When we arrive and checked in, the toilets were stopped up. When the housekeeping came in to change. They left the dirty sheets on the bed and did not replace them with clean ones.

It smells like mold or mildew.