La Grande Residence at the Sutton Place Hotel

This is a superb hotel. The apartment was huge. Beds are amazing and shower/ bath fabulous. We stayed twice within a matter of days. Our first night was amazing and our room was outstanding. On our return stay, where we had a different room and it happened to be 0c , the heating wasnt working. The bacony door seal was so bad all the cold air came in.

My only complaint was the heating in that one particular room that should not be used until the door is replaced. We did comment on the heating and someone did attend but it made no difference. In retrospect, we should have insisted on changing rooms.

Location, size of the rooms, the full kitchen made it comfortable for our family.

A little dated.

Beautiful room and view.

They had promised us a surprise in the room - they knew since one month back that it was my best friends b-day and they had replied they would have a surprise waiting - no surprise - and when we mentioned this to reception they did not do anything about it - so disappointed.

Good location, restaurant attached great food but poor value.

The room was well below average with no oven, uncomfortable beds, hooks coming off the wall and a stench so bad it made us feel unwell. In desperate need for an update.

Location

Staff were unfriendly

great location

coffee machine wouldnt work properly in the room, found a vape thing in the couch from a prievious guest

Väldigt rymlig svit, med fullt utrustat kök. Bra liten hotellbutik i lobbyn.

Sviten var ganska hårt sliten, men var nog fin för tio år sedan. Städningen var inte riktigt bra, några glas som var ofräscha, och en del gammalt skräp under bord mm. Man hade inte tillräckligt med utrustning för tre pers (badrock mm). Extrasängen var inte iordninggjord när vi anlände, trots senare ankomst än anmäld. Saknade skohorn.

Location and staff

Under staffed