Normanton Park Hotel, Sure Hotel Collection by Best Western

Non refundable booking. Was emailed a few days later to advise there was a wedding. Our rooms were underneath the reception room. Nice view of the lake though

Brilliant staff great location

Paper thin walls really impacted on the stay. I woke my wife to stop her snoring only to discover it was the person next door I was hearing. Hotel in beautiful setting. Breakfast was really nice and staff are very polite and friendly.

Just there for one night - all good

What a smashing place so close to the water with stunning views. Staff were ever so helpful.

This is a beautiful building on a beautiful setting, worst thing is that best western have their hands on it. Rooms as dated, dirty, items broken, blood and stains on bedding, far too hot, broken noisy fan trying to combat it. The staff are ok but clearly don’t want to be there and this location should have a spa retreat welcome. No staff around after 10pm and couldn’t find anyone at 8am to complain to. Food is decidedly average - again, in this area it should be local food all the way. This was like eating in a below average pub. The dining rooms, like the rooms, are from another era. Whilst clean, it’s horrifically white, always set up for brekfast “nothing says enjoy your dinner” whilst they’re putting the cornflakes out. Bar area doesn’t have enough seating, and why do i need to go to the bar? You can see my glass is empty. Overall you could solve most of this with 4 weeks of maintenance, cleaning and staff training. In reality it’s very sad that this place isn’t run as a boutique / spa hotel. The usual best western experience - awful.

Access straight into Rutland Water- very pretty, quiet and peaceful, lovely staff and nice room. Maybe a little tired in some places but in no way detracts from your stay - can’t wait to book again…and dogs are also allowed in some rooms - bonus!!

Great stay for our anniversary

comfortable enough room, friendly service at reception dated room need of a refresh. nice location

A warm welcome at reception. On a very hot day it was wonderful to step into my room and find a fan on. All staff were friendly and helpful. My room was spotless and had everything I needed. The large bed was very comfortable. I had dinner and breakfast, both were very tasty. The dinner menu had an excellent selection of food. Free parking close to my room was very welcome. I will definitely visit again. Thank you for your excellent service and hospitality.