JW Marriott Grand Rapids

We enjoyed our stay

Great property right on the river, super comfortable bed, nice room, great fitness room, good bar and really nice staff!

Clean and spotless

Beautiful newly renovated rooms!

Very nice place all around great stay

Location

Service was poor, executive lounge was not well stocked or staffed. Service in hotel bar was non existent. I had to go an asked for service after more than 35 minutes.

The location

sound insulation is poor

We’ve come to call the JW Marriott Grand Rapids our “Luxurious Safe Space” on account of two different unfortunate circumstances: - The first one was last August when we were traveling back from a death in my significant other’s family. The hotel we stayed at previously was terrible. It was as if we’d suffered two tragedies in one day’s time!! However, our second night we stayed there at the JW Marriott and it was as if our sorrows had come and gone! To see that review, please visit my TripAdvisor page. - Fast forward to June of this year. We’re in town for my significant other’s reunion. I was very excited to stay in Grand Rapids again, but decided to switch things up and stay at the Grand Amway. Boy did that turn out to be a nightmare!! I was excited to stay there because I had once worked for the company that did their renovations. However, we learned the hard way NEVER STAY THERE EVER AGAIN!!! Gorgeous property, just poorly maintained and even more poorly managed!! For the review to that horrific hotel you can also visit my TripAdvisor page. Nevertheless, this all set the stage for my stay at the JW Marriott Grand Marriott…! First, I called over and asked for Hannah because I remembered the amazing work her team at the front desk did for me and my family when we stayed there! She wasn’t available, so I spoke to someone on her staff named Kyler who could not have been nicer nor sweeter. She was very sweet and professional. When I explained my entire situation and why I needed to speak to Hannah, she got her right away. They were both nice enough to not only hold a suite for me, but offer a complimentary upgrade!!!! Guess it pays to be a Marriott elite member too, huh?! LOL!!! Irregardless, when I called back to say that we had finished up canceling our reservation at the Curio Grand Amway, Kyler and Isreal, along with the amazing valet and doormen, were able to help us get situated right into our lovely suite!! One of the things you notice right away about the hotel is the stunning contemporary architecture and design. It’s elements and spaces are modern, yet flows through forms. Oh, did I mention they also have live music? As well as top notch dining right off the river? Yep, this place has it all. Including the best private lounge in the city! So with the Best Front Desk Crew ran my Hannah, top notch restaurant and lounge, gorgeous rooms with state of the art appliance and amenities and some of the nicest valet/doormen, why would you stay anywhere else? JW Marriott is the pinnacle of luxury in Grand Rapids and that’s why I HIGHLY recommend it over any other place in the city!!! For us, it continues to simply be our LUXURIOUS SAFE SPACE!! :-)