JW Marriott Grand Rapids

Great location. Close to many restaurants. Beautiful view. Staff were absolutely amazing and helpful. Very much impressed by all the valet workers. All of them went above and beyond and were as pleasant as could be. Thank you for a nice stay.

This is a very high end hotel, I splurged on the stay. I did not realize you could not unload your vehicle until in the front of the hotel yourself. The

Very convenient. Enjoyed our time there. Very clean

Had Easter Brunch reservations. This is the second time I’ve been disappointed with the entire experience. The food lacked flavor from the deviled eggs to the 3 greasy potato dishes. The ham was dry, the only salad was a tiny Waldorf salad, roasted carrots were so hard I couldn’t cut them with a knife, again no flavor. There was an omelette station but no one was ever there to make them. No bread selection. Had to request multiple times for plates to be removed and beverages to be refilled. Chocolate mousse desert was delicious. Carrot cupcake was dry. For a meal that cost $81, dinner was $65 + 20% Service Charge, to say I was disappointed, would be an understatement. I will not be returning, ever.

This is not a JW Marriott experience and the worst Marriott I have ever stayed at. Our family is very well traveled and have never had such poor experience. First, we had a 4 night/5 day stay. The staff starts knocking on your door at 8am. We’re from California, so that’s 5am PST. We ask them to come back in a few hours when we’re gone for room service. Of the 4 nights we were there, they only showed up once! We’re gone all day and usually come back around 10pm. By the third night, we complained downstairs and they finally sent someone the next day. Our trash cans were all full and we had no towels left. We came home the 4th night and again, no service. I would think even a Motel 8 would send someone to take out the trash, needless to say a JW. They gave us a handicap room with a faucet that didn’t work. We asked for a new room and despite having gold status, the front desk said that the general manager stated that they will not move us but will send someone to fix our non-working faucet the next day. The blow dryer was disgusting. Old, peeling, sticky and cream still stuck on the back of the blow dryer. The baskets where they have your towels in were all dusty and filthy. The trash cans were also not cleaned and you can see residue from the last visitor. This hotel does not live up to the JW brand and I would never stay here again. Would not recommend anyone else especially if you’re traveling with family.

Great location, friendly staff, clean comfortable room.

Great property. Highly recommend this. The only issue I had was a faint smell of cigarette smoke in my room. The staff took note of it. It was very apologetic.

Awesome staff

Na

Staff very friendly and professional. Room is fabulous and location is excellent.