Horizon Karon Beach Resort & Spa

Very good resort with superior facilities and restaurants. Only issue was the smell of sewarsge on the one side of one of the swimming pools

Perfect location & staff are really great. Rooms are very basic and dated. We wish we had upgraded to a nicer room. Karon beach is lovely & hotel offers a free shuttle to their sister hotel in Patong which is very useful! Facilities are very nice- it was just a shame about the room but you get what you pay for! Would definitely recommend this hotel.

Overall a nice hotel, a few hick ups with staff telling me one thing and then finding out that it was not true. Leak in bathroom not fixed when reported, but the shower head was replaced as it was faulty. OUR ROOM ATTENDANT WAS JUST LOVELY. Would stay again although food is not great, in fact its needs to be addressed.

Great location within walking distance to lots of restaurants, shopping and the beach. The resort is up on a hill and away enough from the busy streets so you can enjoy some peace and quiet when needed. Breakfast buffet was amazing!

short walk to the beach with free shutle if you prefer instead. Nice and spacious rooms,

Good breakfast and afternoon snacks in Club wing. Near beach location. Tuk-Tuk hotel delivery.

Initially we were placed in a smaller, cheaper room then what we'd paid for. It was in a horrible location of the resort. We walked through the beautiful grounds of the resort only to be led to a dark dank area with smelly public bathrooms, a flickering overhead light, and a musty odor to accompany our ugly view of the resort's huge blue water barrels. Once inside the room I saw that all the shelves were dirty and or dusty, the shower curtain had spots of mold, and there was a streak of dried blood on the outer part of the bathroom sink. Clearly this room hadn't been properly cleaned. Then, to make matters worse, I find out later in the evening that THIS ENTIRE RESORT DOES NOT PERMIT GUESTS TO FLUSH USED TOILET PAPER DOWN THE TOILET! I do not understand how a resort can be considered 4 Stars when their guests are forced to put used toilet paper into their trash cans. When I spoke to the front desk regarding the toilets, they initially tried to claim that this is the case in ALL of Thailand. Yet when I told them the toilets in Bangkok worked fine, they lied again and claimed all of the toilets within Phuket are unable to flush toilet paper.Despite these many mishaps, Horizon refused to give us any money back or permit us to check-out early. There was never even an apology. There was an attitude that since they already had our money, we were stuck and they couldn't have cared less about our discomfort, or about the fact that we'd been given the wrong room.

Definitely not a 4 star. Very dated, not clean and everything was old. Upgraded to The Privilege Club side of the hotel but still not great. Won’t be returning.

We were disappointed with the Resort. Our first room had a horrible smell. We spoke to someone at reception and we were moved to a different room. The new room was better (i.e. no smell) however it wasn’t very clean, the bed was awful and the room looked run down. The next day we got a phone call from reception about our room. When we went to reception to ask what the phone call was about we were told that no-one had phoned. We waited for an hour for someone to phone us back and no-one ever did. Breakfast in the morning was good. Dinner on the first night was ok but over priced. The pool area was lovely. Given the number of hotels/resorts nearby I’m not sure we would choose to stay here again. The hotel is advertised as a four star but felt more like a three star.

Absolutely amazing resort, helpful staff, we will be back next holiday for sure!