Best Western Plus Frontier Inn

It was convenient for being close to where we needed to go

Our room was tight on space on the 2nd floor. AC and heater was not working first two nights. Had to have that fixed.

I loved the comfortable beds and pillows!!! Most of the staff was very friendly!!! The fridge and microwave in the room was a nice bonus. I loved the 24/7 coffee/latte/cappuccino/hot chocolate/ect machine in the lobby...great bonus!!! I liked the free breakfast.

The pool and jacuzzi wasn't working which is a big reason why we booked there. We were really looking forward to relaxing in those on our weekend away but didn't get to...it was very disappointing. The breakfast needs more options and some of the food wasn't warm or hot.

Spacious room with two comfortable queens. We were impressed by the cleanliness and quietness of this hotel. Breakfast was very tasty and there was a nice selection of items. The staff was welcoming and efficient. The indoor pool and hot tub were both open, which was wonderful since too many hotels we've stayed at in the past did not bother to inform us their pool area was closed for repair. Near a Texas Roadhouse, so an ideal location for those of us who enjoy great food!

After a long day of driving, this property was just what we needed. It was clean, quiet and comfortable. Room was standard size, with sufficient space to move around comfortably. Hot water pressure was excellent. A/C worked well. Staff was kind and courteous. Perfect for a one night stay of rest.

This is the nicest BW I’ve ever been to! Staff at 2AM was amazing! Absolutely an awesome experience! This hotel is probably the cleanest and well appointed room I’ve ever had. The receptionist was very pleasant, even at 2 AM. I think I received an upgrade without asking!

Once again Best Western hit the mark with this place. The price was reasonable especially since we had pets with us. There is a ton of parking for vehicles pulling trailers or boats. Everything was clean and in working order and even though there was a couple bus loads of kids staying there it was reasonably quiet. There are options for food nearby.

The actual stay at the hotel was very pleasant however the aftermath of the multiple duplicate charges has been awful to resolve. As of today I am still waiting on a refund for 2 duplicate overcharges for a pet fee that I have been charged for now 3 times. I was initially charged twice for the holding deposit, one for 80 and one for 87 which I was then charged 30 dollars twice on the 24th. I immediately contacted the hotel when this happened and the manager said that they would refund it , though it would take a few days to show up, reasonable except the refund still has not shown up. Then inexplicably two weeks after my stay I was charged again for 30.00, when I called the hotel about this the person I spoke to was rude, talked over me, said there was nothing they could do, would not give me an email address for the hotel where I could send proof of the 3 transactions and told me I was wrong multiple times in the conversation. I honestly would’ve probably let the whole thing go given the small dollar amount if she had not been so rude. And I always try to be understanding of people who work in a customer service facing position, they are hard jobs. She was downright condescending and mean while I was trying to explain the situation calmly and directly. At the end of the call she said that her manager would call me the next morning first thing because there was nothing she could do about it which was fine, I hadn’t heard by midday so I called, the person who answered the phone this time was very nice and understanding, however I wanted to talk with the manager, I was told she would call me back in 30 minutes, well it’s the next day and I’m still waiting for that phone call….