Apartamentos HG Tenerife Sur

Nice apartments lovely pool area which gets sun all day.the staff are very friendly and helpful.the area surrounding these apartments are filled with great bars and restaurants.

Expedia are mis-selling this properly. It no longer looks anything like the pictures advertised and there is no information on the listing advising of the huge construction site right behind the hotel causing a lot of noise. This was our 2nd stay here and it will certainly be the last. If you want a good night's sleep, do not stay here. Every night we were kept awake by noises within the hotel. If anyone around you has their Aircon on, you're kept up with a constant whirring/washing machine type noise. I had ear plugs in and could still hear it. The hallway lights outside the room buzz and the fridge also buzzes very loudly. Far from a peaceful stay. One night a pipe on the grounds was letting off an awful beeping noise. We even considered checking out early due to lack of sleep but due to only staying 3 nights, and the cost of going elsewhere we stayed and put up with it as Expedia couldn't guarantee a refund if we left. The sunbed and pool situation is ridiculous. All beds are reserved by the crack of dawn so unless you want to wake up at 5am on holiday, you won't get a bed. Hotel has signs up saying you can't reserve but they don't enforce this. The lifeguard packs all sunbeds away at 17:30, which for a holiday hotel is ridiculous when they sun is still shining way beyond that. They start packing up around you, so youre made to feel like you need to leave and can't use the pool beyond that time. They'll start jet washing the sides down around you too.

Very nice nd good location

I feel not just the hotel but the area appears scruffier than our last stay , one year ago.

Big pool area with lots of sun beds

Property is tired and needs renovation. Kitchen amenities extremely basic and nothing provided to clean with. Pictures definitely look nicer than what you actually get. Pool is almost impossible to use as there are too many rooms for the size of the pool / sunbeds provided and despite signs, people reserve towels and staff do not monitor this, all sunbeds taken with an empty pool by 8am. Pool does not have a pool bar in the middle as shown on photos. They were also renovating directly under our room from 7:30am-4pm every day and there was no warning of this. Overall- good area / close to everything in walking distance for Los Cristianos, but would not recommend as properties of a similar price seem a lot nicer.

Apartments were a little “tired” and needed some decoration and updating. For example the bathroom ceiling paint was peeling off.

Tidy apartment beds were comfy. Nice balcony view out to the pool area. Staff were nice and friendly my only complaint was our check in was slightly delayed. Overall a decent stay would use again.

Staff rude and not helpful at all

Well after arriving at a hotel I stayed at a few years ago, I was really surprised as how down hill it’s gone. We arrived and we’re greeted by a very grumpy chap who asked for our passports and once he’d finished with them, they were threw them under the glass back at us. We had a room on the 2nd floor overlooking the main road opposite our the Christian Sur. The room had a very cheesy smell and once I opened the fridge, it smelt like a fisherman’s bait box which had contained maggots in. It stunk to high heaven and there’s no way I’d store butter / bread in there as it would contaminate everything. The bathroom was absolutely vile, I’ve taken photos of the toilet, shower and sink, all of which seem to have dodged the cleaners since 2000. The toilet was stained and dark in colour, the bathroom tiles had stains on and then the sink had ring marks on from where someone has had their false teeth in a glass overnight. Oh there’s a welcome tray in the bathroom which is also filthy. The ceiling fan in the tv room made a horrible clicking for the duration of my stay whilst being used, but the icing on the cake was on the lastnight, even that had given up the will to function anymore, it decided to come off its mounting as I was watching tv and ended up being suspended by two wires. Having already spoken to reception about previous issues, the staff weren’t bothered about anything apart from taking your money from you. I’ve taken plenty of photographs