The Western Hotel

Excellent location, friendly staff

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Il bagno era vecchio ed era presente una vasca con un antigienica e brutta tenda di plastica . La colazione poco diversificata.

I like everything in the hotel. It is sparkling ✨️ clean. Room and bed is comfy. Restaurant served great breakfast. Location is very near to Erye Square and Galway Train Station about 5 min walk.

Nothing that I don't like.

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Don't let them put you in 109 or 110 unless you are there to party. Those rooms are above the bar and the music was loud enough to vibrate the bed. I gave up around 1130pm and ended having to move rooms. I was lucky they had one open.

Great to have parking and the location was excellent. Staff were lovely.

Really poor shower. Rooms old-fashioned. Carpets tired. Bed not so comfortable. Lift /elevator very slow and poor. Quality of towels provided was very poor. For the prices they charge, we expect a lot more. It's priced as a boutique hotel, but does not in anyway meet it.

Nicely renovated, staff super helpful, a form of valet offered for car and great location.

Nothing negative to say.

I recently stayed for a weekend in the Western Hotel Galway as part of Half-Marathon Run weekend. As it turns out I had to change rooms to suit my needs after unpacking and began to settle-in. Talk about turning a slight negative into a major positive! Obviously, moving room wasn't in the original plan, but I have to compliment all the staff that I dealt with in regard to this. They were nothing but helpful, courteous and completely professional about it. It easy to be good at your job when things are going to plan, it is a real testament to these staff that can can handle adversity so well too. Thanks for still taking Customer Service seriously in an era where that is unfortunately the exception and no longer the rule.