Shearwater Hotel & Spa

Clean, quiet, and very helpful and pleasant staff

We had a stay here recently. It was Okey, nothing out of the ordinary. Your average hotel. We enjoyed it as a couples one night away without the kids. Biggest let down was the food. Starters chicken ceasar salad was nice. However Ordered steak sandwiches for mains and it was mixed strips of beef with onion and mushroom mush. Parts of the steaks were cold and you can tell it was pre made. Dessert was truly awful, it was a strawberry cheesecake and it didn't taste like strawberry cheesecake. It felt like it was one of those shop bought pre made cheesecakes that are low quality. Unfortunately ice-cream was poor quality too. Best part of this meal was the pepper sauce with chips. In saying that, once the dessert came out, there was no waiter around to see how everything was so the problem couldn't be rectified. Anyway that was the evening meal. Breakfast was actually lovely. Was all self catering. Produce in the hot buffet was warm and tasty. Truly enjoyed it. The swimming pool was Okey. It was a bit messy with some old broken sinky toys lieing around. However it didn't affect us. What did matter to us that the water station was not working. Also changing room facilities in ladies were quite wet and showers were dirty with used stuff (razor) around. Most of them had empty containers for shampoo. When approached staff at reception desk at the gym and enquired about shampoo, was told they don't have any more. So unfortunately had to walk back to the rooms to wash. Not once did we see any staff measuring cholerine levels or cleanliness while we were there. Anyhow, these things can be all improved on. Just needs time, resources, training and a good schedule and maintenance. On a good note there were 2 staff members that did stand out. One person was a waiter. Tall dark haired male. He had a little bit a laugh with us when delivered our ceasar salads and moretti beers. He seemed to be the only waiter delivering food. So he was nice. Also in the bar there was a lady with black mid length hair serving drinks. Her welcoming smile and politeness was nice. So overall our stay was Okey. It allowed us to get away for the night as a couple and just chill.

A big group of us stayed for the June long weekend, we had a great time as always. Our kids love the pool and the food is always fabulous. We didn't use the cinema on this visit but it's always a massive hit. Comfortable rooms that are spacious and the staff are always so friendly. Can't wait to return. Would highly recommend

Loved it would stay again hopefully more offeres

Didn’t like the toilet Im the bedroom there was shower and I prefer baths also it’s was a disabled bathroom so don’t like it also seem to be disabled beds in some of the rooms on the flower I was in with I never saw at cinames before