Residence Inn by Marriott Killeen

Although the room was very clean and tidy, the carpet was very worn with a large tear in it. The bright blue walls in the bedroom and the vivid orange in the kitchen area could probably be updated. Overall, our stay was pleasant and the lady in charge of the breakfast area was exceptionally nice.

Very clean and comfortable accommodation and well located. Especially nice was the staff from the front desk to the housekeepers and kitchen - all polite and willing to go out of their way for you. Extra shout out to Shanna in the kitchen who went the extra mile to make our stay just a bit more enjoyable. Thanks 🙏

Very nice place with awesome amenities and the staff was very friendly and helpful!

Was locked in my room because the door-handle broke off. Could not reach the front desk and the hotel’s phone number which was on the sticker on the phone in the room was out of service. During an emergency this could have been a big issue. Other than this my stay was fine.

The room layout.

The room had a smokey or musty smell to it. There was never anyone present at the front desk or at the buffet breakfast.

Location was perfect and general cleanliness of the facility was great. Met some wonderful people and front desk staff was friendly and helpful.

The housekeeping staff failed to clean our room, empty our trash nor bring us fresh towels. Even when asked to "just empty the trash", it fell on deaf ears. We left and came back and the trash was still over flowing in our room.

Great location. We had a room on the first floor and it was spacious, clean, and conveniently located next to an exit close to our parking space.

I like everything about this suite because it was handicap accessible and my husband was able to shower and use toilet. The room serves was great. The female housekeeper that cleaned our room while we were there did a wonderful job and she made a little rose from the toilet paper and when I went to the bathroom after she left and seen that I couldn't do anything but smile and say a touch of class. What a sweet and caring housekeeper. All the housekeepers was friendly and kind. The restaurant cook for the week was wonderful and kind just making sure everyone had what they needed just excellent.

The laundromat only had 1 working washer which made it difficult to wash your clothes.

Everyone was very nice and accommodating!