Deevana Plaza Phuket - SHA Extra Plus

Salle de sport, piscine

Je sais journée dans cet hôtel du 15 au 20 avril 2026 et que dire de cet hôtel qui vieillit très mal je l'ai connu à l'époque du mercure qui n'avait vraiment rien à voir après !!! Arrivé le matin à 11h j'ai dû attendre à 15h pour qu'on puisse me donner ma clé en sachant qu'on était fatigué mais le personnel ingrat et irrespectueux nous ont fait patienter jusqu'à l'heure du check-in je trouve cela inadmissible pour un établissement comme celui-ci car il ne se met pas à notre place en sachant qu'on était très fatigué !!!! chambre côté ville à éviter absolument car trop de bruit à cause du marché !!! l'accueil reste plus qu'à désirer le personnel nonchalant !!! Que dire de plus de cet établissement à éviter si vous souhaitez rester longtemps à bannir de vos projets à part ça l'emplacement est top

Comfy beds

The charge for having an extra guest in the room

Swimming pool was really nice

Washroom and room lighting it's so dark

The breakfast was great but not so when it was busy

I couldn’t get a reply when I was trying to contact the property about changing my dates of stay . And it couldn’t assist me with a late checkout on my last day .also the food in the restaurant I found poor .

Location reception area staff behavior food room service

Could have provided toiletries including tooth brush and tooth paste

Room were ok

I traveled as part of a group, and unfortunately, our experience did not meet expectations. Two of my friends had specifically requested a room with two separate beds. However, this request was not properly reflected in the confirmation, nor was it clearly stated that it would be subject to availability. Despite there still being rooms available upon arrival, no satisfactory solution was offered by the staff on the day of arrival. Additionally, the hygiene and cleanliness standards were below what we expected. My friends and I observed cockroaches in both the common areas and the breakfast area, which was quite concerning and negatively impacted our overall experience. I hope this feedback is taken into consideration to improve service quality and guest satisfaction in the future.