Comfort Suites Mobile-South Alabama University Area

We made a reservation, when we arrived, we were told they gave our room to someone else. They offered us two separate rooms, but would “have to charge us” for their mistake. Hotel was very nice, service not so much.

After checking into another hotel nearby & being very unsatisfied, we checked out & headed over to Comfort Suites. The staff was welcoming & the main lobby was modern & clean. We checked in to our room & we were very pleased. Very clean & smelt great in the room & walking through to halls. My only complaint was the size of the tv, it was hard to see from all three beds. The breakfast was mediocre but okay! Overall great stay.

Location was great, not too far from what we wanted to do while we were there. Good price for it. Staff was helpful.

The things I did not like were not in the control of the staff, so they are irrelevant.

Didn’t clean our

We forgot a couple of items, but the hotel was able to provide.

The Pictures on Expedia are false. The Property is very old needs to be renovated. My first room I had to switch because the bed looked like it had been laid in right before I got there the room was very dirty. The shower head was broken which led to water getting all over the floor the tv would not come on than I realized they had no batteries in the remote. The property is a no smoking property but I opened the closet to put my clothes in there and my clothes ended up smelling like smoke and I don’t smoke. Overall just a bad experience for the price of this room I expected much better. Will not recommend anyone staying here and I most definitely would not ever come back.

If i could give this property zero stars I would. The room I rented was Obviously dirty the tub haf a ring aound it the tub had stains dirt on the shampoo bottles and on faucet. The room smelled malodorous i stopped the housekeeper and Tried to ask her to clean the room. She stated she did not speak english and show me a list of rooms for her to clean.And that my room number was not on that list. I went down to the front desk and ask For the room to be clean And the person behind the desk said okay.I'll send someone. That never happened. There was a stain on the desk by the phone. The floors in the elevator and the second floor were dirty And stay that way the entire stay. I will not stay here again. I also have pictures.

Clean

N/A

Easy to check in