Scottish Inn & Suites

appeared to be a crime-ridden neighborhood, a ghoul checking out the new guy, as I walked in, a table with no chair, cheap polyester towels

When I arrived to Scottish Inn & Suites IAH West, I was greeted by the older lady at the front desk. She was very rude and unprofessional. I simply requested to inspect the room but was met with an unwarranted attitude instead of expected professional courteous servitude. Furthermore, I alsk requested a non-smoking room but immediately upon entering the room I was greeted by the strong smell of cigarette odor as I walked through the door. There was even cigarette burn marks in a lot of places throughout the room with a complimentary ash tray for a non-smoking room.

I highly dislike: Being put in a smoking room when I reserved a non-smoking, Seeing dead roaches smashed on the wall, Receiving attitude from the older lady at the front desk, & ESPECIALLY not having my money spent on Exactlg what I paid for. I had to endure hours of cigarette odor & burn marks everywhere and on almost everything. THE TOILET SEAT held burn marks and the walls were brown from smoke film.

Clean room and desk attendant is nice

Price alignment with area ok

The room was decent my fiancé wasn’t really feeling it as anyone’s significant other would she was pointing out little things like roaches the towels were ok but like the wood everywhere and everything looked old from me to her I said it’s ok but you can’t please her every time thank you

No

The male staff is HORRIBLE.. He called me a lier when I asked for my money back from the washing machine that took my money and never washed my clothes. I recently had a house fire which is why I was staying there I've never had a problem all the times I've live there but that man NEEDS CUSTOMER SERVICE SKILLS & HE NEED TO LEARN SOME Compassion..