The Westin Ka'anapali Ocean Resort Villas

It is 10 minutes from one of the top snorkeling spots (kapalua bay), and has a great resort feel. Far from Road to Hana.

We come to Maui once or twice a year. This time we were staying in the North building on a timeshare and decided to add one night and move to the south building. Were told at time of check in at the beginning of our stay in the North that when we changed over to the south they would expedite our check in at the time of transfer so we wouldn't have to wait all day with no room for the original check in at 4 since we had been on property for 6 days already. Day of transfer We check in to the south at 6:30 am. Were told they would expedite check in. So we had breakfast was done around 9:30 heard nothing. Decided to go hang out at the pool, 12 rolls around still nothing so I decide to go check at the front desk was told housekeeping still hadn't cleaned the room. Waited til 1:45 checked again still not ready. At 2:30 super frustrated asked to talk to manager. She comes out I explain all of it. She basically says yeah she checked and that's unacceptable we had been waiting 9 hours. She basically said housekeeping was just getting to the room now, the. she said it was a mantinance issue a screen had fallen off, and it would be 25 more minutes. She had every excuse in the book. You think the establishment of the size of the Marriott would have a protocol set up for check in, not letting housekeeping determine how the hotel is run and who checks in when. The manager we spoke to was clueless and definitely one of the worse experience we've encountered in all our visits to Maui.

I loved the property but scared to death of cats

Loved the hotel atmosphere and beach.

Everybody was extremely kind, helpful, and friendly. The entire atmosphere was amazing, views were beautiful, and our overall experience was impeccable!

Family friendly yet quiet. Beautiful surroundings and a sweet area of the Kaanapali coast. Staff were very helpful, friendly and available. Accommodations were wonderful. We will return.

Great place to stay.

If you are an owner and they mess up with confirmation they don’t care tell you no rooms available but can go to 3rd party and get room but can’t use points Don’t really care about owners

Breakfast was amazing. The view was great as well. Great location.

There was absolutely nothing we didn't like ab our stay. A+++