Hard Rock Hotel San Diego

It was very close to everything Staff are so friendly Staff is helpful

Our room was hot our AC didn’t work the best

Location

Noise from the pool party that ran late into the night which impacted our sleep. We understood the pool party was 1pm to 6pm. We weren’t told in advance or at check it that a private party was happening the next day which meant we couldn’t use the pool or outdoor space. Music was so loud you couldn’t hear music on headphones or tv. Windows are not sound proof. We were told to use another hotel if we wanted to use a pool. We were told management would reach out - they haven’t. Overall a very disappointing experience.

Location is GREAT! Downtown atmosphere is awesome and being close to the ballpak (PETCO) is great.Staff is very kind and service is excellent.

Hotel needs to provide parking as complimentary. When there are ballgames and you have a rental car and go out to do stuff when you comeback you don't have anywhere to park. Near streets and avenues are closed to traffic until the game ends.

convenience

The music in elevator 6 was fine. The music in elevator 7 was way too loud. The bathroom faucet handle who thought that was a great plan.

Location is great

Valet parking is way to expensive, I recommend using a nearby parking garage that charges 15$ per day. Get there early on game nights though.

Wonderful staff - everyone helpful and when an issue was encountered, it was resolved quickly. Great location for San Diego stay.

Actual hours of terrace was not same as posted online when planning. It was closed due to "pool parties" over weekend and this was one of the features we really liked about the property. Just felt like nonguests were more valued than hotel guests in this case.