Fairfield Inn & Suites by Marriott Guelph

There was no hot water. For such a large, expensive hotel you would assume there is hot water available for a shower. We let the water run for 10 minutes and the water was literally still ice cold. When we told the manager at the front desk, we were told that we must let the shower run for at least 15 minutes before you get hot water because the hotel is busy. When mentioned that it didn't make any sense, if everyone in the hotel is running the water for 15 minutes - how does it suddenly get hot, that is not how water heaters work, I was met with a very rude response. I do not recommend this hotel at all - completely overpriced and downright rude customer manager. Stay away.

Review of Fairfield Marriott Guelph I don’t usually write reviews, but since I travel with kids, I find it helpful to know what to expect. There were both positives and negatives during our stay. First impressions were mixed — some staff could have been more welcoming. We went down for breakfast shortly after 9, and it was already being cleared away. Thankfully, one staff member kindly offered my kids some fruit and cereal and let me grab a plate of hot food before everything was put away, which I really appreciated. The pool was a disappointment for us. The chlorine smell was very strong, and the deck had visible grime buildup and pooling water, which made it extra slippery. The water slide was closed during our stay — one of the reasons we chose this hotel — which was a letdown for the kids. Overall, the rooms and hotel could use a deeper clean. The jetted tub in our room also felt like a bit of a gamble, as I know they’re tough to maintain (I even brought my own disinfectant wipes to feel comfortable). Overall, the stay was okay, but with more attention to cleanliness, safety, and communication about amenities, it could be a much better experience for families.

Excellent breakfast, very clean gym facilities.

Nice area for breakfast, big, clean , big tv and good choices for breakfast

All good.

Everything, maybe just the eggs should not be watered Down. All the rest is super!

Propre, la piscine agréable et le petit déjeuner avec beaucoup de choix

Pas de stationnement réservé pour les voitures électriques. A défaut d'avoir des bornes électriques, ce serait bien de réserver les places pour les voitures électriques afin qu'elles aient accès au peu de prises disponibles dans le stationnement.

The staff were very pleasant and helpful. We were not impressed with the fact they didn’t clean the the room on Saturday. We were looking for clean towels as our were still wet when we went to have a shower after a very busy day. The breakfast was very delicious and we really enjoyed it

The water slide is super nice and my son e joy it a lot! The breakfast is good! The staff are so friendly and welcome!

The bed is comfortable, but when I shift my position, it makes a noise, probably because the wooden bed frame is quite old.

Everything is excellent I recommend to everyone must stay this hotel