Courtyard Jacksonville Flagler Center

Easy check in and safe parking

*Offering complimentary coffee, and / or tea, in the lobby area would be lovely. The room coffee is awful! Please invest some funds into fresh coffee for guests. It comes across cheap when you have breakfast, à la carte, and no more hint but water. It would take a small amount to make your guests feel more welcome. It’s one of the reasons I’ll book another hotel instead, even thought you are in closer proximity to where my parents live now. Lots of money going to another hotel. I visit regularly. : /

Booked though Booking.com. Upon arrival I was told a $50 pet fee, $5 per day pet cleaning fee, almost $4 per day vehicle fee, and another fee which I’m still it sure of and no, it was not the 7.5% tax fee but still booking.com never quoted/mentioned pet fee and yes, I clicked on is there a pet. So, I had paid in full the total cost upon booking and when I arrived at the hotel I was surprised of over $100 in extra fees! Of course I had to pay it because we are from out of town and what am I suppose to do at this point?. Then opening my room and the dank, stale, warm room greeted me. Also, our pillows smelled like mildew so we had one pillow between my husband and myself! I left my dog and didn’t say anything because my son had a water leak in his bathroom and needed us immediately. We got back super late to the room and that night was a very sweaty night to say the least. Then I looked at the thermostat and figured out to just keep the ac at 70 so that it never cycled off which led to a cold room. I thought oh I can handle this cause we barely didn’t time in the room. I just feel like for almost $400 for 2 nights was ridiculous!! I hope that you do something about this and I know you are going to respond with well you should have let front desk know about this and my response to you is, I booked this and didn’t think I would have any problems cause we knew we were there for a short time and were needed with my family not trying to solve the hotels problems and switching rooms! If that even was a possibility for the hours we were coming and going.?

Outdoor pool, comfy bed, adjoining rooms

Breakfast was expensive