Hanalei Bay Resort

great pool area, tennis courts and access to beach. staff is friendly and responsive.

our room was right next to the valet - very noisy and the lanai has no privacy bc people walking up to the lobby could see us sitting on the lanai. also, the front door to the room is not a full door, it has a opening covered with a screen and blinds, which also contributed to the noise coming from outside into the unit and feeling of lack of privacy. Also, there is very limited parking at night next to our unit - bc the valet uses the same lot for non-hotel guests just coming to the hotel for dinner.

Location was amazing. The beach is a short walk down a steep path but they will drive you to and from in a golf cart which was nice.

The room was something to be desired. The blankets were dirty upon arrival which was pretty frustrating and gross. One of the showers made a horribly loud noise so we all showered in the other bathroom. The bathroom with the working shower had a non working toilet so we used the other. One of the cabinets was literally hanging off the wall and had not been repaired. A fire alarm went off at 4am and no one came till we called the front. They told us they would replace it the next day… they never did. We stayed 9 nights and they do not come clean during that length of stay. It’s pretty shocking since kids are sandy etc. We would have at least liked fresh sheets and fresh towels every so often. When we called for new towels housekeeping did come rather quickly. Last, you are not allowed to purchase drinks and drink by the pool. You have to consume them in the restaurant. We just wanted a mai tai while the kids enjoyed the pool. I’ve never been to a resort that doesn’t allow, or encourage, this. Overall it was a less than desirable experience.

Beautiful grounds. Buildings and walkways Needs updating.

Quiet beach w beautiful views

Prices of food

Convenient, beautiful property and 2 full bathrooms

Parking was tricky and had to pay for it.

Beautiful location with laid back feel. Loved the neighborhood you could walk to many sites and beaches! Happy Talk and Wiki Pizza both were great and those views!!

Nothing

The setting is beautiful and the unit very nice with great balcony views. The beach is not the best as the other facility uses most of the beach with an excellent set up. Hanalei Bay resort feels like pushed aside. Also the pool area is beautiful but no services down there that one usually sees at a resort. Staff very good