Hilton Garden Inn Baltimore Inner Harbor

Stayed this past Saturday (3/28/2026)night and liked the hotel very much. Had a nice King/sofabed room, which was clean, nicely appointed, and the location is great. Room was on the 10th Floor so the noise level from the street was minimal. When I went to take a shower in the morning, there was zero hot water. I let it run for 10 minutes, and still no hot water. I called down to the desk and was told yes, when fully booked like the hotel was that night, there's not enough hot water in the hotel. I was told to wait a while before taking a shower. Unacceptable to me that a hotel doesn't have the capacity for hot water when the hotel is full. When I complained again when checking out, I was told "the manager is in today. I'll tell her and maybe she'll give you a few HHonors points." Huh?

Close to everything.

N/A

Nice hotel. Clean, comfortable & great view. However, we had booked a king size room. When we got to the property, no one at the front desk told me that they were not available anymore. They just checked us in and handed us keys. When we went to the room, we discovered that they were two very small beds. I called the front desk immediately and they told me that they were going to correct correct it and call me right back. This turned into me calling the front desk three times and then promising to call us back three times. They then told us after an hour that they couldn't do anything so we were just standing in this hotel room for an hour, not unpacking anything and not wanting to dirty the room waiting for them to reassign us when no one called us back the fourth phone call was finally successful after an agent from booking.com called them to file a complaint and try to rectify the situation. The room that they finally gave us was nice, but there was no hot water for showers in the evening or the morning. Very dissapointed. Such a nice hotel but will never stay here again as we are told "rooms are never guaranteed. " After a 6 hour car trip, and a planned anniversary trip, the room better be guaranteed!.

Actually be given the room that we reserved. Not given a hard time for asking for the room that we had reserved. Faster responses to our asking to be put into the room reserved. And HOT WATER.