Sundance Mountain Resort

From the moment I arrived until the time I left everything was absolutely wonderful. The greeting (and the fragrant scent) in the lobby was warm and welcoming; my room was cozy and quiet and I had a beautiful, wintery view and it was central to everything the resort had to offer; the spa was heaven; the food and drinks were delicious; I enjoyed walking the property and checking out the Art Studio and the General Store; and saw some exceptional talent in the movies I had seen. I really had a wonderful time at Sundance Mountain Resort for the Sundance Film Festival. It truly is a very special place and I'll treasure my time there!

I can't think of a single thing I didn't like!

Absolutely beautiful! Something to do for everyone and for every season. The lodging was good. A little outdated is all. The worst part about the lodging was the guests staying above us. They were up until 3am and it sounded like they has a herd of elephants performing Zumba. They were rude when asked to be quiet. The food at the Foundry was phenomenal! And The Owl Bar after was.alot of fun with live entertainment.

We stayed for 6 nights in the Mountain side 1 bedroom suite with my husband and 2 kids. The surrounding area and tye nature is amazing. The rooms on the ither hand need an update. Housekeeping did not clean the room the entire time even though we called and requested it twice. I gave up and vacuumed myself. It was unexpected for a room we paid $700 per night. We ordered food a few time from room service and it was delivered in paper bags in 20F weather ice cold.

Very lovely resort Some new staff who were training

Sundance is a special place and we’ve stayed here multiple times over the last 25 years. The room has plenty of blankets which we appreciated and once we figured out the heating it was quite warm especially with the fireplace on, it was in the teens when we stayed there. We could hear the upstairs guests walking around till about 2am and there was a little leak from the ceiling in the morning, so it might just be showing it’s age a bit and maybe in need of a bit of TLC. Also no Wi-Fi passcodes anywhere to be found in the material they gave us so we needed to call for that and it was still quite spotty. Also please keep in mind that once you are in your room if you need medicine or just a soda or water you’ll need to get back in your car and go to the main guest check in area to find something to purchase, there are no options in the room so bringing everything you might possibly need is kinda important.

The resort is billed as a "Preferred Hotel" and recommended by Forbes and Conde Nast which is why I decided to stay there. Our room was small, poor layout and in need of a major face lift. Guests did not have preference over non-guests and had to stand in long lines for food or could not get your first choice in restaurants. The resorts mantra is relaxation and communing with nature. It was difficult to do so with the amount of people at weddings, conferences and the general public. The silversmithing and ceramic classes were great. It was a little irritating that the $150 per person class did not include the shipping of the item you made. We were ushered out of the $200 per person private silversmith class, that was supposed to be 2 hours, after 90 minutes. The leather chairs in the Owl Bar had holes in the seats and most ledges and decorative items etc. (throughout the resort) were in need of dusting. The Foundry Grille was advertised to be open till 11:00 am but closed at 10:00 am and we missed a sit down breakfast. We went to the deli and they were out of eggs and a few other items.

Tech issues with TV. Fireplace defective and some bugs in the room

Check-in was ridiculous. I was told housekeeping was in the room & it would be ready in 35 mins. 11/2 hrs later, was told exactly the same. 1 hour later, I was told it would be 45 mins. Finally given keys, but was not told there was a Unit A & Unit B. Thankfully, Unit A had a Do Not Disturb sign out, otherwise, we would have been trying to get into an occupied room. The rooms are tired & dated. Need a complete refurbishment to be luxury resort , which Sundance once was, & continues to charge for. The staff & service in Deli, Owl Bar & Tree Room Restaurant were friendly, courteous & professional. Dinner was exceptional.

An amazing property - just stunning! Most of the staff went above and beyond. The was however a mix up in our room - which caused a scene and us having to move rooms - which was not handled very well by one of the staff members. It was extremely hard to get anyone on the phone - and needed to call up to 15 times - to get information, reserve a table and get a ride to and from cabin.