La Mon Hotel & Country Club

My husband and I stayed here to celebrate our wedding anniversary. We had no complaints. The food was beautiful, the staff were amazing. Nothing was too much trouble. We would highly recommend La Mon.

Having just stayed at this Hotel with Just Go Travel Coach Tour, felt the service and quality of food was poor. The staff struggled to manage, particularly at Breakfast, with a second Coach and a local training course converging into the restaurant area every morning at the same time.. It was a fight to get around the small buffet area and food was regularly running out awaiting replenishment. Not expected when all these were pre-booked at this 4* Hotel. The evening meal was also slow even though the meals were pre-ordered. Had no time at Hotel to use facilities that were on offer. Some rooms do not have air conditioning or safe deposit boxes. Shower Baths were the normal and may give problems to those with age mobility issues. The venue is £20 taxi ride from the city center.

Due to the nature of the event there were additional needs re rooms, check ins and groups at breakfast. nothing was any trouble to the hotel teams. Hotel was provided with a list of requirements - didnt even need to check - all proficiently sorted. . Great friendly and proactive customer service.

The staff did everything they could to make the event run smoothly. Perfect day all round. No issue was too small to sort out. Fantastic venue, food, hospitality etc all round.

2 months ago members prices up 12.5 % Today country club coffee price up 100% Many pieces of gym equipment have been removed and management don’t seem to have any intention to replace them Going downhill!

I was there for my cousin's wedding and everything about it from start to finish was perfect. My cousin did all the organising but my meal, which had to be different from others, was delicious and the staff were nice and attentive to everyone's needs. The grounds were lovely for the photos.

The drink was expensive and the rooms were basic but apart from that all was okay.

Everything

Every single thing

The property served a purpose providing accommodation within reasonable proximity of both church and wedding reception venue for a family wedding we were attending. The hotel reminds me of the purpose built corporate hotels of the 1990s. Quite austere, lacking in charm or character; fake fire in the entrance and a warren of corridors through multiple doors to access bedrooms. Bedroom was large with dated decor and we were unable to open net curtain to appreciate the countryside views. Bathroom dated with shower in the bath. Comfortable bed. Room service for a late lunch ordered when we arrived took over an hour to arrive. I think ‘country club’ really stretches both the definition and what one might imagine from a country club! A very small indoor pool with small surrounding area and a rather tired sauna and steam room. The Spa is outsourced, very small and there was no one in attendance when I tried to book a treatment. Breakfast buffet was very average; in a country known for for lovely breads including Veda, soda and wheaten breads it was disappointing to be offered just supermarket sliced white and brown bread. Pastries looked unappetising although cooked breakfast buffet option was fine. Parking was good. Highly unlikely to return

First impressions were good. Then we discovered used condoms in our bathroom YUK. NO apology given when mess was cleared up. Hotel Staff varied. Some were lovely. Girl with glasses and blond hair in restaurant, so friendly and apologetic for the way others spoke to us. Chubby waiter who brought our bags to the room, and also the night porter were welcoming and spoke to us as if we mattered. Other staff barely tolerated us because we were just coach passengers, not " real delegates". Some of us who have mobility issues were spoken to as if we were mentally defective. The reception staff were arrogant, which made it even worse when they fussed over our driver (Who is great) to gain favour for further trips. When I left the key cards, I asked where to hand them in.. a lady just pointed at the desk, and walked off without speaking. The lady who was on the phone opened them without any acknowledgement.. I guess the tip I left was too small, in her view, but I really didn't feel we had been looked after well. So sad. Our first visit to NI. The first 2 days in Ballcastle had been enjoyable, the last two less so. Another couple had to use the public toilets when their bathroom WC didn't work. Such a shame, because we had such high hopes. A bit of training will make this a good venue. You don't send clients out of a bar because they are on a coach trip, especially when they have asked and been told that it is OK to sit at tables in the bar. Heh ho. They also make a good display of dietary requirements, but offered a lady normal tea when she asked for decaff....... only to be told by another member of staff that there was no decaff. I hope they improve, because the setting is lovely. It could have been a good experience without a lot of effort on their part. So sad.