Hilton Garden Inn Phoenix North Happy Valley

We booked as Hilton Honors members and 2 of the reception staff told us the F&B credit is $10 per room when it is fact $10 per registered guest per room . We were told we could use the credit for breakfast in the shop or for breakfast or the evening in the restaurant . We were not told that the restaurant/ bar is not open on Sunday evening and could not buy alcohol on the credit in the shop so we had to have $20 worth of chocolate . Be aware that the laundry is not operated by the hotel and although it was advertised as $1.50 per wash and $1.50 per dryer we were charged $8 and only found out when another guest was complaining so please check your bank app to see what they charged you . And not does not take coins as advertised either. This was eventually sorted out 3 days later . But … The pool is fabulous with a lovely cabana and furniture . The room we had was dated but some rooms are under renovation . The server at breakfast on all four days was absolutely lovely and does a fabulous job .

It was ok, but we had no control over the A/C in the room. And it was hot.

Recommend

We had a great time the hotel was clean the staff friendly. Shout out to Michael at the front desk and Horace at the bar. We really enjoyed this hotel.

All was fantastic👍

This place was great! I was traveling in from a long drive from Los Angeles and the staff were so accommodating. Even helped me with a first aid kit after stubbing my toe pretty bad leg at midnight eeeek. The restaurant had great food and drinks and the rooms were very clean and spacious.

Location is convenient. Hotel is clean

Booked two rooms with two beds each. Got them with one bed. Room 214 smelled like toilet paper

NA

Great staff