Crown Regency Suites & Residences - Mactan

Ok comfortable

The area around the hotel was so bad that the staff told us not to walk to the nearby convenience store. Despite being right downtown, the only thing that was convenient was the 24x7 sounds of roosters. Room was in the old section of the hotel, from like the 1960's or so, but the pictures showed nearby newer buildings. This property needs a remodel/update pass.

Our experience was terrible. If you have a family I highly recommend finding a different hotel. Trying to use the swimming people while other patrons were conducting business was disgusting.

I have stayed there6 times before, never again, I was in 3 rooms in 4 days, the rooms were filthy, cocroaches in the rooms, bathroom and on the food in the dinning room , the girls on front desk didn’t care , all were to busy talking to o friends on their mobile phones to attend the customers at the front desk. And the dining room people after I complained about the food with cockroaches looked at the whole problem them walked away,,, problem to big to be worried about.

Stayed at this hotel for the first time on a recommendation and only booked for one night. Walking into a renovated lobby I expected the rest of the hotel to be updated. Getting out of the elevator showed the floors need work. This lead me to expect a poor experience in the room. What a surprise! I walked in and found a room more than double the size of a normal hotel, big enough to easily fit a full size refrigerator. Then doors that open to a balcony with lots of sun, two large comfortable beds with very clean white sheets and an equally large bathroom. A hotel experience is often made by the service staff. With an extra large tub and bathroom I wanted extra clean attention and asked a room attendant if he could help. Instead of brushing off the request, Alphe immediately attended to the bathroom while happily singing away, showed me how to unlock the locked balcony doors then asked if he could do anything else for me. A convenience store was downstairs where I purchased milk, water and ice cream to store in the large refrigerator. At breakfast the chef made a good omelette. Apart from the state of the floor lobbies the only other negative was what looked like a drain in the middle of the room which I covered over with luggage. A rug or mat would have been better. A large room with lots of sun, big clean comfy bed and Alphe’s attention resulted in me staying an extra two nights.

What I liked to rhis property. It's close to the airport and affordable also.

Ac not working well. My room has microwave missing. 4 star rating is questionable? Will not stay there anymore.

Beds were though comfortable but there weee bugs which caused allergies Wanted in the shower area was contaminated and small insects / worms of red color were visible. Not safe fir bath, shower or brilushing teeth

The suite is very comfortable and its staffs are polite with great services to their guests. Aside to its location, I would say: “It’s a place to stay away from home.”

Room is full of bad smell. Air-con temperature and speed unable to adjust. Blanket feel sticky.