Homewood Suites by Hilton Carlsbad-North San Diego County

Both Leslie and Chris at the front desk went over and beyond. Aces!! Great, friendly customer service from both of them. It had been a couple of years since we have stayed here. There has been some nice updates to the rooms and other shared areas. Nice breakfast, bbq area and pool/hot tub.

Overall Safe, clean, environment.

We noticed that all the Privacy placard were stolen or taken off the doors, including ours for our room. Limited to two visitors for the pool. There were not enough parking spaces because some vehicles were taking up two spaces and the facility did not ask them to move to one space.

Tv didn’t work. 3 days to get it fixed. On 4 dat stay asked for maid service one day. Couldn’t even restock coffee or empty trash. The area we stayed (rear) had worn carpet and mildew smell.

It is very good for people with kids. Everything are very good.

The TV seems older and is not very easy to operate. It runs slow when you try to change channels.

Great breakfast, variety of choices. Timing was perfect. Stayed open just long enough. Actually this was the best breakfast I've ever had in an all inclusive. Staff was charming, friendly, polite, professional and helpful. The property was clean but without many amenities and with construction going on, inconvenient with long walks to a working elevator

Warning about construction or construction should not have rendered the elevators unusable.

We needed a convenient spot near(ish) to Escondido for one night within the Hilton family of hotels and chose this Homewood Suites location over other brand hotels as we were traveling with our son and wanted to be able to have separate rooms. It's an all suites hotel so it served that need. The room itself on appearance was very nice, perhaps recently refurbished and felt clean and modern. We had a couple experiences which made it a little weird though. The rooms have motion detecting lights that you can only sort of control. The shower for example...the light turns off when you're in the shower as it doesn't sense your motion and there's no way (obvious to us) to force it to stay on. That was a bummer for the 2 of us who wanted to shower but had to do so in the dark unless we opened the shower door and waved our arm around to hopefully catch the attention of the sensor to give us another 30 seconds of light. This also happens if you're sitting on the toilet. The last thing I want to think about in that situation is having to provide additional motion so the light doesn't turn out. In the living space, a light also automatically turns on when it senses motion. Not great for having our son trying to sleep in that room and us having to move through it to leave the room or access the kitchen to have all the lights suddenly turn on around our sleeping boy. Also had a disappointing non-fitness room experience. The fitness room was no accessible because of renovations...okay bad luck in terms of timing...but they said I could go to the adjacent Hampton Inn and use their fitness room which was open 24 hours. So I did, but, unfortunately their fitness room actually isn't open 24 hours as I learned when I got there. So no fitness room and wasted time walking in the rain to the hotel next door based in the inaccurate info given by the staff. So overall disappointing and strange (especially the lights situation)...seems like they forget to dot a few Is when setting these rooms up.

We liked the design, furnishings, and “homey” feel

Amenities were not available because of construction