Royal Ricc

Friendliest, most accommodating, most helpful staff of any place I have stayed in Czech Republic!! I came back here because I had such a great experience the first time, and I was greeted so kindly by the same young lady who had helped me two years ago!! The service is SO great!! This is a super cool old building. They have stained glass in the halls, including portraits of my favorite Orthodox saints, Sv. Sv. Kiril and Methodij. Very nice rooms!!

THE WORST CUSTOMER SERVICE. I don't usually leave bad reviews because mistakes can happen. But this is worth highlighting and it's important to make people aware. As shown in the attached photos, the hotel claims to be wheelchair accessible but it's not true. They did have a room on the ground floor but reaching it in a wheelchair was extremely hard. The toilet was not accessible at all. I had to look for an alternative accomodation which was very expensive as it was last minute. What is worse is that the manager still required me to pay 2 out of 3 nights of the original reservation, arguing that they only guaranteed accessible entrance, not accessible rooms. Instead of apologizing. This behavior is unacceptable.

Charming little hotel in the best location.

The mattress was not very comfortable.

Frühstück ist super! Personal sehr freundlich, mehrsprachig und hilfsbereit. Am Abreisetag konnten wir unser Gepäck noch im Hotel lassen bis wir nach Hause fuhren. Die Lage ist super zentral. Abends etwas laut, da Schanigärten vor dem Hotel sind. Es gibt einen Lift. Bad sehr sauber. Ich würde wieder dort buchen. Eine aus der Gruppe war krank geworden und musste kurzfristig absagen. Wir haben kulanzhalber einen Teil rückerstattet bekommen.

Smaller hotel with no big noise. Excellent location to the city centre. Nicely arranged rooms.

All was OK