Hotel Villa Mercedes San Cristobal

Staff rocks, friendly and helpful and knowledgeable

Some of the staff was nice but others were not. We asked the lady at the receptionist for an extra blanket, it was always on the way and it never made it to our room. The first day we also took the wrong way in the hotel and couldn’t find the exit, when asked a laundry worker he just told us it was the wrong way but did not care to give us directions. The hotel is far from the downtown as well which we didn’t like.

LA HABITACION ME LA CAMBIARON, NO FUE LO QUE RESERVE Y PAGUE ANTICIPADAMENTE, Y OFRECEN SERVICIO DE INTERNET WI-FI, PERO LA REALIDAD ES QUE NO FUNCIONA EN LAS HABITACIONES, CASI ME CORREN DEL TRABAJO PORQUE NUNCA ME PUDIERON OFRECER EL SERVICIO. TUVE QUE UTILIZAR MIS DATOS $$$.

No me dieron el desayuno incluido, tuve q pagar por aparte

Look. If I had VIP benefits, I couldn't tell. The wifi was terrible so I couldn't use the TV or my phone without difficulty. The coffe in the room was sun-par and only free one night. The people were, however, very helpful.

Excelente

love how comfortable the bed was. I love how everything was super close by.

I didn't like the fact that the hotel didn't have A/C !

I stayed there for two weeks. Easy to move around. Hotel is a little dated (part of the charm) and very clean. I was mostly satisfied with the extremely professional, friendly staff. I most mention the following things for your consideration. First, Hotel has very thin walls … you can hear everything from the hallway and the rooms next door. This didn’t bothered me, but you most know. Also, the walking distance to the center (where all action happens) is about 15-20 minutes. If you want to stay there late at night you most take transportation back to the hotel (is safest) and for me in two weeks it added up $ (add these to your budget)

The room was spacious and clean, with a comfortable bed and a great view.

Shower for some reason dripped, and made our bathroom floor damp. I should have raised this concern with staff but there were too many positives.