Hotel Zoo Sofia

The receptionists were professional at their work, although there was something that a little bit disturbed me. At first everything was chill but all of a sudden - like fights (verbal fights), screaming, throwing something and that's all i heard from lobby. Keep that in your mind. Cozy but scary. I WONT visit it again. My review is average because of the professional receptionists.

Monika, the receptionist was very professional at her work, she was fast, brave, and provided the needed service at the speed of light. About the hotel, its calm, cozy and warm

My stay at Hotel Zoo was excellent. Everything was clean and well-maintained. The staff were friendly and helpful. I really enjoyed my time there!

Our stay at Hotel Zoo was truly wonderful! What impressed us the most was the impeccable cleanliness – everything was spotless, from the rooms to the common areas. The interior is modern and cozy, creating a calm and welcoming atmosphere. The staff were friendly and helpful, always ready to assist with a smile. The location is also excellent – close to the city center yet in a quiet area. We would gladly come back again!

Property in excellent condition

Lovely hotel with very spacious room. Good restaurant and excellent staff all around. Thanks for a great stay!

Great hotel, very clean and comfortable.

A nice tidy hotel which in Sydney might rate 3.5 stars. It's main drawback is that it iis wel out of the city but if you're on a tour doesn't really matter. Their restaurant is fine for dinner and there is a good supermarket about 400m away for any other supplies.

For a 4 star hotel not to be able to serve dinner and the carpet floor look like there been a teenage party for weeks. Little security and room safe inop. Towls falling apart due to use and taxi did not show up twice.

Small but comfortable. Nearest mini supermarket is about 5 minutes walk away. Reception is helpful and staff speaks good English. Our room is clean, comfortable and has tea/coffee making facilities as well as a mini bar. House keeping responded promptly when we asked. Restaurant is enough to cater fir fully booked hotel, the food is good - depending on what your order. Lemon chicken with truffle infused mash potato is delicious. Downside: a bit far from city.