Extended Stay America Suites Ft Lauderdale Cyp Crk Andrews A

The sink in kitchen was broke so we had to do our dishes in bathtub. The staff was aware of the issue however no one bothered to fix it. The laundry room was disgusting and all machines were out of order except one washing machine. I already put my money into the washing machine and did not notice dryers were out of order. The front desk refused to refund my money. I called corporate office twice about issues and they refused any kind of assistance. I even asked to move to a different location they refused. I used to be in hospitality and I know we'd certainly never treat our travelers this way!

Most that stay here are homeless. My neighbor screamed at his wife the entire time. People that couldn't afford the night sleep outside until they can afford a room again. Ghetto children screaming and running around. Florida is so expensive that the poor and disadvantaged are forced to live in places like this. There are 3 ESA hotels within a mile of each other all exploiting people that are down on their luck. This place is too expensive for the quality, but they will get it because no one has any other choice. That's why there's 3 of them, and they're mostly full. they can maximize profits while keeping the poor and disadvantaged both poor and disadvantaged. It's a trap. This is where our country is at.

.

Good

The room had stains on the carpet that were frayed and were disgusting. It stank of cigarettes, the bathroom had paint stains everywhere, I didn't know if it was paint or another mysterious fluid. I fought with a cockroach that came out of the ceiling while I was taking a shower, I suffocated it with water from the shower until it went down the drain. They said the elevator was broken, I had to climb three floors with three heavy suitcases and no one at the hotel offered to help. I had a reservation for the same hotel the following week. I canceled and booked elsewhere.

The staff are friendly and cooperative, the service is exceptional, I like my room, I definitely will be coming back

Up until this point I've always been satisfied booking through Hotels.com. This time, the photos of the hotel look nothing like the reality. First of all, the room I checked into WASN'T EVEN LOCKED. After wandering around looking for my room because the clerk didn't tell me where it was, I finally found it and the latch was put in between the door and the door frame to leave the door propped open. The room doors are on the exterior of the hotel and are accessible to anyone off the street. I was honestly scared to walk into the room. I had no way of knowing if someone was waiting in there for me. Thankfully the room was empty. However, it was not clean. There were stains on the sink, clumps of hair, stray pills, and other miscellaneous things on the floor. The furniture was falling apart. The dresser drawers weren't even closed. There wasn't even a blanket on the bed, just a sheet and a duvet cover with no duvet. I've stayed at way nicer, upscale hotels for the price that I paid to stay in this disgusting, disheveled room. I will never stay at an Extended Stay again and I'm not sure I want to book through Hotels.com anymore either. I can see now that many other reviews have similar complaints. I should have read the reviews before booking but if so many people are making the same complaint, why has Hotel.com not updated the listing to reflect what the hotel actually looks like? And how can they possible justify the outrageous rate that I paid for such poor accomodations?

Very filthy and stinking! Doesn’t worth your hard earned dime!!

I would never stay here. Has bed bugs, very dirty property, room smells terrible ( either weed or smoking). Beds are worn out. Trash all over the property. I counted minutes of the night to get out of this place.

This was the WORST PLACE EVER. Front desk clerk was rude. Mean and the place was filthy. Our room was disgusting!!!!! Mold on ceiling. Loud neighbors. DO NOT BOOK!!!!!