Hampton Inn & Suites Houston Rosenberg

Near restaurants, freeway, and activities.

Very nice rooms

Loved it!

During my check in, the staff agreed that my checking out time was 4 pm as I had requested for a late check out. While I was away from the hotel, a staff packed up my bag at 12 pm and kept it disrespectfully at the reception without informing me. I was kicked out of the hotel like a criminal and I was threatened. It was a horrible and inhumane experience

This is an exceptionally clean, comfortable, newly renovated facility. The staff was very friendly and helpful.

NA

This was by far the worst Hampton Inn my family and I have ever stayed at. The customer service was extremely poor from start to finish. Our room was ant-infested, and to make matters worse, the toilet was dirty upon arrival. We were told no cleaners were available to resolve the issue at the time. When I requested a shampoo replacement, the receptionist simply handed me a new bottle and expected me to mount it myself, without informing me that a special key was needed. Eventually, a housekeeper came to install it, but she was on speakerphone during the entire process, holding a personal conversation while providing service. The night receptionist was also unfriendly and rude, showing no concern or professionalism. It is good that the location has easy access to a walkable shopping center. I visit Texas quite often, but I can confidently say: I will never stay at this location again, not even for free.