Extended Stay America Suites - Phoenix - Chandler

It was very clean and the price was reasonable but it is at a very inconvenient location, almost like it’s hidden. I had to walk far just to get a Waymo to pick me up

The clerk gave a hotel room that was not cleaned and looked like someone was living there. There was meat, tobacco, and a soda on the counter. The stench was absolutely terrible. When we went to tell the clerk, he asked if we did that and accused us of making the mess. We said no. He then went to go check the room and realized he lost his master key to the hotel. He gave us a new room on the first floor. We decided to leave the hotel. We packed the car. As we were packing the car he followed us out to our car and watched us. We left so fast. All the while yelling obscenities.

Helpful & friendly staff. Felt very welcoming

The rooms doors didn't close or lock

Probably the best customer service i have received at staying at a hotel, and I have stayed at many hotels!

The hotel was good, comfy bed and accessible room. The smell was weird though, there was a lingering smell was quite uncomfortable. Other than that, i enjoyed ny stay

The first room the door didn’t lock causing us to be late to our event since we had to change rooms

Good basic room for a quick stay. The staff members were friendly and the room was clean. Although it had a nice kitchenette with a full fridge, I don't think I would love staying here for a longer time. Things are not in the best shape - worn furniture, rippled flooring, etc. - and the bed was not all that comfortable. The breakfast is advertised as "grab-n-go", so I did not expect too much, but it was very basic - just some packaged muffins, Nutrigrain bars, and coffee. We went to Starbucks instead. All we needed was a place to sleep before heading to the airport in the morning, and it was totally fine for that purpose.

Food left in the refrigerator and smell like urine .

The smell