Candlewood Suites Jacksonville Southpoint

Very huge room eith the kitchenette which was very convenient for my needs. Love the tv that i can access my streaming services.

We enjoyed our stay

There were roaches in our room hair all over our bath towels. When I called down to the front desk she told me she couldn’t switch rooms due to it being fully booked and to talk to the manager in the morning. I did and the manager said she will have to get with Expedia and call me and let me know. I still have not heard back from her. Very poor customer service and dirty hotel. Disappointing and then to not have any compensation is unacceptable!

Found a black curly hair on our white supposed to be clean towel in the bathroom and the bathroom floor was dirty gross Upon entering our room, it was 90° but on the other side, the AC cooled it down to below 68 in a couple hours

I stay here whenever Im in town the location is perfect . close to downtown,the Avenues ,Towncenter and Southside . Clean quiet. And the staff is friendly and Helpful.Ms.Nicole is an Angel .I will defiantly return

A great stay and would definitely stay here again.

My first night there the towels had hair on them. I told the front desk, they gave me new clean towels with no hair. The upstairs people made a lot of noise, I told the front desk but nothing happened. When I first walked in bathroom stunk and didn’t seem too clean but the rest of the room was very clean.

Gym, Pool

Everything was very clean and staff very friendly and helpful