Hampton Inn & Suites Providence / Smithfield

Yes everything was great but the pool could use some maintenance in keeping the water clean and warm

Good service

Water stained carpet upon entry to room and throughout room, non working phone, no housekeeping services ( only every other day). Breakfast- stale fereal, cold eggs and hot cereal. Very underwhelming.

Clean, staff was very helpful when needed. Included breakfast was good

The pool was down for maintenance and it was the main reason we rented this hotel. They should indicate this on their website! Would not give a discount One of the beds in the room was very uncomfortable and sloped one way

This was the worst stay I have ever had in a Hilton property. We changed rooms 3 times as during our inspection, each room had mattresses with urine, blood, sweat, or fecal stains on them. They told us "we aren't the right fit for their hotel" and offered us to check out. We explained there was no where to go and we were here for a funeral with my senior parents, and asked for a partial refund so we had parity between the room cost and the quality of the room. We were refused. The only accomodation made was to give us extra blankets, sheets, and towels, which we used to add further barriers from the dirty mattresses. There were long hairs in the shower on check in, dirty toothpaste flecks on the mirrors, and garbage behind the bed. The included breakfast was inedible. The icing on the cake was we had a sudden refund come through on our account yesterday and thought the hotel had regained compassion, only for it to vanish overnight. Avoid, and stay anywhere else. A cheap motel would have been cleaner and provided us a better night sleep.

Very friendly staff , convenient location,

Unfortunately our stay was not great primarily because we did not have hot water to shower in the morning and they did not get it resolved before we had to check out. Breakfast was ok but coffee and some food items ran out and were not refilled timely. Also, pool was out of order.

Very good

All over was good

Easy to find, clean and well run. I would stay here again.