Punthill Knox

Reception, communication, space, bed coffee machine

Clean but not 100%...smudges and dust, no batteries in lounge remote.

Good King bed

Lots of traffic

nice soft beds

The tv didn’t work no real milk, the bathrooms were unclean. the traffic noise was intense

It was fine, not the cleanest but it worked.

So it was fine, I had to go home early and I told staff, I was unable to be refunded for the two or three days that I didnt stay there so that was pretty disappointing, thats why i checked the value for money box as poor. I dont understand why I couldnt be refunded for the time I didnt use, its not like that cost you guys anything.

It was priced appropriately. The bed was very comfortable and clean.

We arrived at 5.20, after the 5pm cut off for checking in. Unfortunately they only sent me a message at 3.30 telling me I had to pay before 5 or they MAY have trouble checking me in. Once arrived I used the phone provided to call someone to assist. I probably tried calling 15-20 times. This was interspersed with trying to contact them via landline. I called that number 8 times and left 2 voice messages, while being told they busy on other calls. In the end I called reservations to try and speak to someone. This lovely person was able to tell me my code to unlock the lock box abscess retrieve my key. When I raised my terrible at reception upon check out, the woman told me they tried to call me on the morning. The mobile number they had on file didn't have enough digits. They said I provided it. I have no recollection or evidence of this. I asked why they didn't message me earlier in the day if I was unable to be called. She couldn't answer. I asked why I wasn't sent a message with the lock box code and instructions, again no satisfactory answer. I asked why was there such a big deal made about my not paying before 5 when my card was automatically debited at 5.01pm, she said it wasn't how they liked to do it. Overall a stressful experience which didn't have to be. The room also smelled of stale cigarette smoke. It was awful.

Great location. Secure. Parking available. Great size room and facilities. Great option to add a sofa bed for a family of 5 with plenty of room in the adjoining room option.

The blinds were a little old and hard to use. Also didn’t have block out blinds in the lounge area which meant the light came in early in the morning.

Had everything we needed was clean and comfortable and in a perfect location for what we needed

Shelves were to high for plates and cups

Location was good and easy check in , polite staff

Air con don’t work, poured with water when turned on Internet don’t work well, smart TV wouldnt work No dish cloth Run down and did not appear very clean, marks on carpets etc

The mattress was horrible. They replaced it immediately. Nice friendly staff.