Extended Stay America Suites - Columbia - Greystone

Location and vicinity to the store.

Too short of a stay not enough time in a day.

I drove all the way out there, waste my gas and couldn't even get in because you got the wrong car on file and that was crazy that there for an hour, then had to cancel it and find another room, I drove 10 hours from cancel Florida has to get turned around. That's crazy.

Not a d*** thing, sure.

Nothing

Blood on bathtub grout, no couch or comfortable chair to sit, no dresser, no utensils in kitchen. I found a stale pack of crackers above microwave and the microwave had condensation in it like it was just used upon checking in.😡no extra blankets and not enough towels or toilet paper was in room.

Entgegen der Leistungsbeschreibung gab es überhaupt keine Küchenutensilien, kein Fön, kein Toaster und auch kein Frühstück.

Room was clean and beds were comfortable.

The hallway was very dirty, with multiple trash bags and a very unpleasant smell.

Nothing was great about the property had to ask for a refund and find another place to stay

Entire bed and floors was not clean dirty sheets on bed and bug problem

nothing!

I need to speak on my experience with Booking.com because this situation was handled very poorly. After arriving at a hotel in Columbia, SC around 1:30 AM for a reservation I had already paid for through Booking.com, the hotel refused to check me in unless I paid again. I immediately contacted Booking.com, and the representative even called the hotel directly while I was present. The issue was confirmed in real time. Despite this, no immediate resolution was provided. I was left without a room in the middle of the night and had to leave and drive home. What’s even more frustrating is that the cancellation and refund process was not initiated until the next day — after I had already called and followed up again myself. In situations like this, where a customer is actively being denied service for a prepaid reservation, action should be taken immediately — not delayed until the following day. No one should have to chase down a resolution after already dealing with a stressful situation late at night. I do appreciate that the booking was eventually canceled, but the lack of urgency and support in the moment is disappointing. Customers rely on Booking.com to advocate for them when issues arise, especially during late-night travel situations. This experience did not reflect that level of support. I hope improvements are made so future customers aren’t left in the same position

The rooms are spacious and very clean. Staff was super nice.

Paying for parking per night.

Every thing was great

The room was as picutured; we were a little put off by the check-in process, but the room was lovely and it was nice to have a larger fridge in the room!

Tub drain didn't work. There was no breakfast; we left @ 8:30 am and were disappointed, this was a deciding factor. The rooms around ours were very loud, all night long and not conducive to a good night's rest