Extended Stay America Suites - Chesapeake - Crossways Blvd

Location

Price n housekeeping

Property was overbooked by you

I did not get to stay at the property because it was overbooked by booking.con

My go to place when in the area.

Convenient location. Very clean. We had a corner room which was quiet. The bed was very comfortable. We slept very well.

The door security lock was broken.

The staff was helpful and courteous

No 24 hour staff, had to use a phone to call someone onsite to check me in. The weather stripping around the door was mostly gone and I could see outside through the gaps. No elevator and I was on the third floor. T he shower barely got luke warm, the was very little water pressure. There was what looked like a pubic hair on on of the three "clean" towels. There was what looked like a pubic hair on the wall of the shower. The was a black splashed stain of some sort on the cloth shower curtain. The toilets paper dispenser was broken off the wall and not repaired. There were large unfinished drywall patches under the towel rack. The refrigerator looked like it was just taken out of storage, it was all rusty and filthy on the outside, I never bothered to open it. I had a late flight coming in around midnight and was checked out by 8:45 and for those 9 hours with all the issues with the room I was charged $167. That's completely upsurd, it want worth $25. And yes I have pictures of it all. Couldn't complain that night unless I wanted to lose even more sleep, cause I would have to call the guy to come back to the desk to deal with my complaint. In the morning I had a graduation to be at, again would have to lose more of my time and sleep to deal with it. This is horrible, never stayed in a room so bad. I have slept in better conditions on deployments in the Army.

Upon arrival, I was informed that although I had a reservation, I did NOT get a room. I was told that due to staffing issues, 17 rooms were not cleaned, so they could not be used. I hope I will not be charged. I spent two hours driving around looking for another hotel room in the area. As I drove 5 hours to get to to this location. The staff at Extended Stay was ABSOLUTELY no help. They just said sorry, no rooms you are on your own.