Kenilworth Resort & Spa

We had planned a family re-union after several years, and 17 of us came together in Goa (from different parts of India and the US), booking 7 rooms at this hotel, paying a total bill of about 4 lakhs, for a stay of 4 nights (2nd Jan 2022 to 6th Jan 2022). What followed, unfortunately, was unfortunate, unprofessional, and not at all expected from a reputed 5 star property. Amongst us, there were 5 senior citizens (well above 70 years of age each) and a 6th who had just got away from the ICU and was looking forward to a holiday with family, peace and quiet. Without any warning whatsoever, the hotel started renovation work. This was in the form of LOUD and CONTINUOUS drilling and banging right on top of our heads. Calls to the reception were met with empty promises like ... we will stop the work immediately, etc etc... none of which happened. This was at 3.30 pm, in the middle of the hot afternoon. We couldn't go out due to the heat, and staying in was nothing less than torture. Long story short – despite escalations to Duty Manager, project Manager, etc - nothing changed for 3 days, and finally I changed my flight (at considerable personal expense), and checked out a day early. Never again will we make the mistake of going to Kenilworth, and I have told everyone I know the same thing. There are plenty of great properties out there that treat customers with the honesty that they deserve!

Check in was not so smooth... The girl at the reception was trying to delay the check in saying rooms are not cleant , while rooms were available ... and palm off a Christmas Brunch on us which we did not want , but under pressure they had to abort the same . Room cleanliness & upkeep needs to be improved , some days enough towels also were not kept in the rooms , work is going on in many rooms and the hotel needs a very prompt update to be called a Five star Resort... Breakfast facilities are limited and you could see guests standing out side for a long time to get the breakfast tables and even eating it like a buffet stating inside the hall , but on our request the F&B managers took the matter very seriously and the next day we could see a marked improvement in the same. Feels many of the staff are in experienced and new , may be because of the extended closure during Corona times... Even at the pools enough towels are not available and many of us had to wait a long time to get the towels... Staff at many locations were a lot casual in their approach , may be they need more training and guidance. They can do a lot better if they want to keep up their status of a 5 star....

It was a great stay. However, hotel is old now and that shows. But, they have now started renovating it part by part. Swimming pool of the hotel is among the best and is very large. Breakfast served was vey good. Italian restaurant was not fully operational but served us great Italian Pizza and pasta. The chef was especially very enthusiastic. Indian restaurant has limited menu and that disappointed us to some extent.

The entrance to the property is gorgeous. Staff is kind and courteous. Quick check in. Over all the property is old and run down. Rooms and bathroom is quite small. Balcony is tiny too! Beds are comfortable. The hotel could use an uplift for sure.

Excellent service and value for money. Recommended highly for location, comfort, food and hospitality. Leaving a very satisfied return client.

Bottomline: DEFINITELY NOT WORTHY OF 5 STAR RATING Either stay at a better known 5 star resort if this is a special vacation - we should have done that. Otherwise save your money and book any average 3 star hotel because thats what this is comparable to. Cons: Poor rooms, uncomfortable mattress / pillows. I know other 5 star resorts in the area that offer a menu for different kinds of pillows. Room locks kept malfunctioning - had to get keys reprogrammed multiple times. Pool was completely unattended everytime we went - we had to clean our own poolside chairs and get our own towels on each visit. Restaurant staff never heard of decaf coffee - we asked multiple people. Room service staff kept knocking on multiple occassions when "Do not Disturb" sign was on - only to check the minibar. This was in the middle of our visit, not the day of checkout. Pros: Breakfast buffet was good. Staff was friendly but were clearly completely untrained.

Staff was polite and very caring. Restaurant was awesome. Pools are great. Overall excellent.

It was a good stay with very attentive and helpful staff! The hotel seems to be an old property, some upgrades to the rooms could do magic! Overall it was a good experience given it was a solo trip.

Very good property. Service was excellent. Enjoyed the stay.

My wife and I came for close friends wedding on the beach here at Kenilworth. The food, facilities, staff, rooms and whole property - not to mention jon the location, were amazing.