Sheraton Carlsbad Resort & Spa

Checking in was a nightmare. Our room keys didn’t work twice and we had to be moved to a different room. I did pre-check in at 11 but at 4 our room still wasn’t ready. Very poor customer service offering no one to help us and instead requiring me to lug all my luggage back to the front desk TWICE until they found us a new room with working door. Our room was clean which is a plus. The restaurant and poolside service was incredibly slow (waited close to an hour for our food and we dined 3 separate times). Staff was kind but service is definitely lacking. For the price I would stay elsewhere in the future.

Hotel location was convenient and provided what we needed for our stay and visit to Legoland. Property is a bit dated, but decent overall.

The proximity to many attractions.

Made our trip comfy and enjoyable

Close to legoland

Is walkable to Legoland but hotel was a bit loud and rooms were fine.

The hotel was beautiful, and everyone we spoke with on staff was helpful and nice. Our experience was with housekeeping and the front desk. The property was quiet, yet conveniently located with a lovely view. Having a private entrance to Legoland was a neat plus. The fitness facility was adequate. They had a large fire pit that was pleasant in the evening and created spontaneous opportunity to interact with other guests. Everything was well-lit. The pool was large and pretty, although I’m not convinced it’s really heated to 82. The jacuzzi was very pleasant and large enough for several people. They had many lounge chairs and towels. The areas that could be improved are: 1) We didn’t have any issues with the elevator, but it sounds like it’s about to break. 2) The layout is confusing at first. When you get off the elevator at level 4, 4000s are to your right and 2000s are to your left. When you go inside toward the 2000s, you see another elevator that’s labeled as being level 3. 3) It appears that water was not taken into consideration when planning the hotel. It rained the day we arrived, but water was still pooled on our balcony days later. The faucet in the bathroom is so close to the basin that we regularly had to wipe water off the counter. The beautiful fountain in the courtyard isn’t big enough to account for splashing, so it’s wet all around it and has a caution sign next to it.

The way the hotel is displayed on yelp is far different than what it truly is. This is more of a family destination for Lego land. Was disappointed from how they sell you on the location when it’s far from the beach.

Great hotel! Very nice, clean and quiet

We had 2 nights at Sheratons hotel in Carlsbad then moved to Westin hotel next to Sheraton for 3 nights. Both hotels are nice and clean. Friendly employees.