Extended Stay America Select Suites - Grand Rapids - Kentwood

Got to check in late and no employees around had to call the office twice and 30mins later we were able to start the check in process. Truly find unappreciated and un welcomed.

This hotel comes equipped with friendly staff, double charges, with no refund, roaches, spider bites, mystery stained sheets, dirty towels which requires a $2 exchange fee no onsite staff after 10pm you must call the number on the door average response time is 25-45 min best of luck. The staff is genuinely friendly. However it took a spider bite a room change and complains before the manager finally put in a work order please be advised bring your own sheets, towels, roach spray. Ignore the smell the hallway.

Peaceful and safe

Had a great time

Infestation of ants coming in from cracks all over the hotel room and bathroom. Gathered in clusters. Lifted up the sheets and there were bugs underneath and blood. Lifted up the couch cushions and there was food from the most recent guest underneath. Sinks weren’t clean. Debris left from previous tenants. Was here for a work stay and left early to check in somewhere else because of how disgusting this place was. No toiletries or clean towels. Entire place reeked of smoke.