Sonesta Essential Columbus

The staff was very pleasant.

Property is clean, room was spacious. Included microwave & dorm size refrigerator. Shower had excellent water pressure & was hot. There were some things in the room that showed wear & tear. (The lock was missing from bathroom door.) Staff was friendly. Breakfast was ok, but they do not have any gluten free safe options. A lot of hotels have boiled eggs, but this one doesn’t. Husband said his breakfast was pretty good. We are planning to stay there again on our way back to FL. Lots of dining options nearby (within 10 mi)

The room itself was just ok. Very clear that some remodeling had been done. The bathroom wasnt the cleanest. The place reeked of purple fabuloso. The front desk person was miserable. They also put a $50 hold for incidentals that takes days to come off. This isnt on the listing. I would spend the extra few dollars and stay at one of the other 4 properties that are right there.

Amazing experience, all the way through. Just an amazing stay in general.

The lobby is nice, but the rooms desperately need updating. Carpets were stained and felt dirty, didn’t want to walk barefoot. The shower tile was chipped and stained. The towels and bedding were cheap and scratchy.

We stayed a couple of nights and like the excellent front desk service and the hotel has 2 working elevators. The breakfast was ok with scrambled eggs, varieties of breads, and some fruits. What I didn’t like was the fact that the pool was murky green and had a sign sayin it was closed. Other than that, it’s a nice quiet area about 25 min from Ft Moore.

Great hotel

I recently stayed this hotel & unfortunately, my experience was disappointing. After the housekeeping staff cleaned my room, there was an overwhelming smell that resembled a wet, dirty dog. It was so strong that I nearly felt sick upon entering. I was surprised to learn that pets are allowed in the hotel, and I believe there should be better measures in place for cleaning pet-friendly rooms, such as using specialized vacuums to mitigate these odors. Additionally, I encountered a problem with the shower. The temperature knob would frequently fall to a dangerously high setting, making it difficult to use safely. I had to hold it in place for my daughter during her bath to prevent any chance of scalding. Overall, I expected a more pleasant stay given the hotel’s reputation. I hope they address these issues to enhance the experience for future guests.

Booked this room during a bad time with storm evacuation stress and in a hurry with overcrowded hotels so we had to use Hotels.com. This created issues with the fees for a pet stay. We booked 3 nights only stayed 2. When discussed with the property manager we settled on one free night and paying pet fees of $30 for 2 nights. We checked out 1 day early and that should have left 1 night on our bill. The final cost for our 2 night stay including fees taxes etc is costing $450.50. That equates to 225.25 per night for an advertised $ $141.00 a night room. This is just wrong overall and possibly borders on price gouging of displaced folks trying to escape a life threatening major storm. Between Hotels.com and Best Western Plus Columbus Ga. Both share the responsibility for this. The hotel made verbal promises that they did not keep. I’m confused at why this seems so difficult as major companies doing business. I just want to pay what is fair and what the verbal contract they suggested at the time of check in with a hotel assistant manager and a desk clerk. Please look at this and consider correcting a wrong and I will at that time complete the many surveys for satisfaction being sent.

The front desk clerk was very kind. The first room we were out in was dirty. Makeup on the bedding. Bathroom was damaged. The tub was taped together and pouring water. It wouldn't turn off. The second room we were put in smelled horrible and the air condition was not working. The third room we were put in was better.