Hampton Inn & Suites Saint John

Breakfast was great

Hotel was cold Pool has far too much chemicals which burned the children's throat and eyes

Location, price and kind staff

Beds were uncomfortable and facilities need an update.

Breakfast was awesome Bed so comfortable

Hair in shower Large stain on mattress and bed cover kept coming off No weights in fitness center Pool area very messy/dirty and no adult time

On December 28th my family stayed at Hampton Inn and Suites for my son’s 7th Birthday. We spoke with the hotel 3 weeks prior confirming the pool would be open (it was an issue last year). We rented a king suite next to the pool for the kids to change for swimming and have pizza after. We checked the website and booking information and there was no info about extra charges for a birthday party in a hotel room nor any signage at the hotel. The day of the party the manager charged us a 250$ fee stating it was a policy of the hotel and the general manager for the charge. When I asked to see this policy I was told it was an unwritten one and I needed to take it up with the manager “George” as it was his policy. We waited til the next day my husband went to speak with the general manager, who laid responsibility on the day manager from the day before and wouldn’t speak to us further about it. He again refused to direct us towards this policy that they have stating this fee will be charged. The disrespect and unprofessional he displayed towards us was abhorrent when we tried to have a conversation. I have never experienced such unprofessionalism in a hotel. We called Hilton Canada who redirected us back to the hotel and would not assist us in showing this policy. My concern is that we have been scammed by the hotel out of 250$ as no one can show us this policy for an extra charge that is not displayed anywhere or available to be showed to when requested. No Consumer or guest should experience this. My hope in contacting BBB is that this can be resolved with Hampton Inn and Suites, our fee can be reinbursed or a policy can be shown (pre-existing the date of our stay).

The bed was very comfortable. Lots of space in the room Breakfast was great. Lots to chose from.

The TV was a little frustrating to use. No information on programming.

Convenient location.

Smaller sized pool for swimming laps.