Sonesta Essential Morgantown

Had an issue with our first room smelling like cigarette smoke. Front desk made it right have us another room! He was extremely polite and handled it appropriately.

Pillows were extremely worn. No fluff to them. And the shower has zero shampoo, and body wash. We were only given 1 wash cloth, had to go down to get 2 more.

The staff was friendly and helpful. Bob Evans was right beside the hotel.

The mattresses were extremely hard. After being at the hospital all day with my dad ( who is fighting for his life) I want to come back to my room and be able to get a good night's sleep. The food was horrible and not edible. I've never stayed at a Sonesta before this trip and I'll never stay again.

Value and cleanliness.

It was convenient and very nice

The beds are the most horrible that I have ever slept on. My girlfriend and I were so uncomfortable and hurting in the morning that I don’t think I will ever Go back. We didn’t sleep at all 🥺. The breakfast was ok. But they didn’t replenish half of it so we ate what was left

The staff were nice and friendly.

Water pressure was not the best.

They have nothing that you would love except the location.

I booked and paid for a two-queen bed room using booking.com as we have two children’s. We drove 5 hours and reached at the hotel at 11 pm. The lady at the front desk informed me that the room I booked & paid in advance is no longer available, and given to somebody else, and instead they offered me another room with a single bed. When I told them that we are 4 people, how can we sleep in one bed, she said only thats what she can do for me. I had no other way, as it was midnight. I took the room, and slept at the floor. They even didn't provide a mattress 😥. Please stay away from this hotel.

Close to downtown Morgantown

The tv didn't work, the ice machine didn't work, there was no hot water to shower in, beds were hard, flat pillows, and didnt look like pictures on website.

Front desk person was pleasant

Dirty, cold and uncomfortable