The Clara Hotel Plano, Tapestry Collection by Hilton

There are so many problems Its hard to know where to begin. I traveled with client and colleagues for business. On line this hotel looks wonderful. Beware this is not the case as the pictures are misleading. The hotel is under construction and clearly has limited staff. No dining room to speak of, no pool as shown on line and the rooms even when remodeled are not user friendly. Poor lighting, limited TV use (internet issues), the sink in the bathroom is chest high making use difficult. The shower is a rain faucet only forcing you to wash your hair or at minimum accept that it will be wet daily. Myself and at least one colleague were forced to request different rooms as amenities did not work or were already clearly used when we arrived. To say I will never stay in this hotel again is an understatement.

Location

It was under renovation. There was no bar there was no pool and the price was over $200 for the night. Absolutely ridiculous.

Location was good in relation to where we needed to be. They were in the middle of a reno so I can't speak to much about the overall facility. Room was clean and a decent size and the walls are thick.

The lighting wasn't great for getting ready (makeup, etc.) and the bathroom walls do not go to the ceiling so the privacy factor was greatly diminished when using the toilet and there were two of us in the room. The bed was a bit soft for our taste and the hvac unit was loud the first night.

The rooms were large quiet and clean.

They were renovating the entire hotel and closed all the facilities with the exception of the fitness center. Even one of the elevators was closed and did not have stairs marked which is AGAINST FIRE CODE. There was loud construction all day. They plan on turning the water off from 1 to 3 pm the next 2 days! What more can they do to torture me!!! Oh yes, they didn’t fix the room safe for two days!!!! The staff are slow to process with an attitude that it’s not their problem since they get to go home to a house not being condemned. This must be rectified.

Just a really cool concept

Nothing