The Westin Sacramento Riverfront Hotel & Spa

The property is still beautiful. It was warm and sunny when we arrived.

This is Sacramento’s best? This property has seriously declined over the years. Now granted, it is still a beautiful hotel but I have a few complaints about my experience. The entire pool area is out of order. It does not indicate that on the website when we booked. I checked. I was disappointed to not be made aware of that until after we checked in and paid our $200 hold. They make you valet your car which you find out is $52 when you receive your invoice via email the morning of check-out. We arrived to our room at 6:34pm and our room had breakfast food leftover from the previous guests in front of the door. Also, the neighboring room guests were loud so we asked to move. They moved us to the second floor to a room with roof view and even louder traffic. Rather than listening to loud guests, I assume staff thought we preferred to listen to traffic and have a completely obstructed view. The staff were less than friendly when asked to resolve the room issue. I even offered to pay for an upgrade for an elevated experience. I didn’t know that only paying for the King Suite meant being treated like my money was not of value. My final issue was with the TV. Guest services brought up three different remotes and none of them worked. The remote would not work on the TV. After the third attempt, we opted to just use our computer for Netflix. Very disappointing.

Liked the location and the view

The bathroom floor had obviously not been cleaned, I found many hairs on the floor and when I wiped it with a washcloth, the cloth came away very dirty, the floors hadn't been mopped for more than 1 guest.

We were there for a spa retreat overnight. We used the outdoor hot tub and had lovely spa treatments. Very nice.

There was a rowdy wedding party talking loudly in the hall but the staff got them quieted by 11 pm. For a Sat night, that’s ok. There is a $52 parking fee. Higher than downtown San Francisco. Annoying.

I just stayed 3-nights at the Westin hotel and had a truly wonderful experience. From the valet to Front Desk, everyone showed true hospitality and provided great service. I was upgraded to a very spacious river view room with my Bonvoy elite status. The room was well appointed and the heavenly bed offered a comfortable night's sleep. Breakfast at Scott's was very delicious and the hotel location was perfect for accessing the I-5 freeway. This was a very relaxing stay and I will definitely be coming back when I'm in the Sacramento area.

Great hotel, really nice location on the banks of the river, beautiful grounds and very peaceful considering its in the city. The location with easy access to the interstate makes it perfect for traveling through. The room was excellent, the staff were really friendly and helpful. I was traveling with a pet so not always easy to make eating arrangements, the hotel went out of its way to help me.

So clean and accommodating. I was very comfortable here. Valet and room service was exceptional! I will only stay here when returning to Sac.

There was nothing to dislike.

Everything!

Everything was beautiful!