The Lodge at Mountaineer Square, A Vail Resorts Property

It was nice and quiet. The staff at the front desk were very friendly and helpful.

The king size bed was extremely uncomfortable. It had a huge dip/well in the center of the bed. Not comfortable when two people are trying to sleep. The carpet in the room was dingy and dirty. The room was very dated with scratched furniture, etc. The bench and pillows on the bench need updating/replacing.

Beautiful location, extremely kind staff when available.

Blow up mattress on pull out bed. No front desk help after 10:00 pm.

I liked the easy access to town and walking around.

Shuttle to downtown picked up behind the property

I did not like having to pay for parking.

The good: there is a nice coffee shop on site, and a so/so restaurant with live music. The bad: Front desk is only staffed from 8 AM to 7 PM. Neighboring hotel takes care of issues after that time, but good luck with getting service. I tried calling another guest room. It was nearly impossible. It required security person and a maintenance person to literally connect a phone to that room. Keep in mind I wasn’t asking for the room number just to connect me on the house phone. If you check out before the desk opens, good luck getting a receipt emailed. It required multiple attempts. Then they put on a contribution to something called “National Forest fund”. What is that? Is it even a real charity? You have to ask to have it removed, which of course makes you feel like a cheapskate but honestly, it seems like a scam. Perhaps they could ask before doing that and maybe even tell you something about what this charity provides Housekeeping must be requested, (not unusual) but they don’t tell you when you check in. You just have to know. Once you do request housekeeping you must make a special request to actually have your bed made. However that costs extra. Have you ever heard of a hotel charging to make your bed? When I did finally receive housekeeping, they picked up one of my towels, but not the other. They left replacement towels in a garbage bag full of towels. They were clean but that kind of presentation is kind of odd. Made it seem like the staff is incredibly inexperienced and not supervised. I mentioned this at the Front Desk. So the next day they provided me with yet another garbage bag full of towels. So now I had 2 garbage bags full of towels. Of course there’s no room service or any other type of service. There is an iHome clock/charger on which you can charge your iPhone if you have one from 2014 or earlier. I mean seriously, you’d think a hotel owned by Vail Resorts could afford to replace these antiques with some $20 USB hubs somewhere near the bed. The rooms themselves, while clean look like they were last renovated about 25 years ago. They are quite dated.

Comfy beds, old-fashioned decor. A bit tired but perfectly comfortable.

I had to ask for the room to be serviced. That was a surprise at a four star hotel.

The check in process was unorganized in that we received our key but no map and had to try to find the right building to get in and then called the front desk to get a map because no one was manning the desk. We eventually found the workout room pool and our room. A bit disappointing. But the property is beautiful and our room very nice.

Clean and convenient. Only wish the jacuzzi was hotter.

It was closest to the mountain base ...convenient to rentals and chair lift. Did not care for the $30 parking fee for guests....should be waived for guests or suspended during summer months.