Extended Stay America Suites - Albuquerque - Rio Rancho

The location was great.

The room smelled like smoke.

its was nice n quite the room n i love the place

everything was oky

Facilities were out dated.

Our room was a joke the dresser had a broken door I use the phone to call the front desk. Of course it didn’t work. I told them I did not want to be charged for the broken door. They said they were aware of it and didn’t have a solution at this time. The room had a horrible smell of marijuana. There were stains in the hallway, trash and an unkept feel overall no ice machine and the so-called breakfast was beyond a joke. I strongly recommend trying to do your job better. It was quite possibly the worst experience lodging my wife and I have ever had.

The total experience, the property, the room, the smell, the staff

Location and customer service at front desk on point as always.

Room had some cleanliness issues. Coffee table was dusty and had what looked like cookie crumbles. Also found a piece of chewed dry gum on top of the TV stand (disgusting). Wonder why there was no cooking pans or dishes in that studio unit? No dishwashing soap? Electric stove not functional? Light goes ON but not warming up. No coffee maker, Coffee, Cups. AC/HEATER unit not working properly.

staff was good and helping. showed another room as the first room was bad unfortunately other room was also bad so ended up with first room

lot of stains, smelly and dirty carpet. cart to move the luggage was not working.

Well there wasn't much a selection to choose from. I like the friendliness of all the receptionist they were all friendly.

I didn't like the carpet it needs a deep, deep cleaning it was dirty and flilfy or put tile. I didn't like the fart fan too noisy it woke us up when someone went to use the restroom. I didn't like the fact that the hotel doesn't have ice. They don't have conditioner, they didn't have enough shampoo I had to go to the front desk. The stove needs an upgrade. Oh the doors also need to be fixed you had to pull or push it to close right.

I was provided a pitcher of hot water, coffee, tea packages and oatmeal. This does Not constituent breakfast. False advertising!!!! No dining area provided. Very disappointing.

Decieving website. Indicates breakfast!! Shameful.