Orient Express Guest House

Odanın temizliği gerçekten çok iyiydi ve calisanlar bizlere her konuda çok yardımcı oldular.Konum olarak harika bir yerde marketlere ve şehir merkezine yürüme mesafesinde

Odaların kapıları daha iyi olabilir içeriye çok ses geçiyordu

Charming guesthouse right in the city centre.Very welcoming staff.Thanks for everything!

The host and co-host were friendly and compatible

Well.....I am still looking for something to like

Communication is quite tough as a lady with an authoritative tone will answer the phone explaining how you should know this and that about her "HOSTEL."" It is listed as a guesthouse, but it is not one. It is a 1star hostel but extremely dirty and smelly. Even though it's 1 star, as mentioned on the room door, it should be at least cleaned and warmed for being the month of March in Eastern Europe. I have not used the second night reservation as it was very cold,and the smell of cigarettes was off-putting.

We love the kitchen facility

Nothing except for one senior male staff (Jordan) who was very helpful and understanding.

1. 3. THE NASTY OWNER (RUMIANA) - Oh god, I’ve never come across such an obnoxious, rude and unhelpful hospitality staff and more shockingly, the owner herself. First, I told her that guests were smoking in the apartment and she said she couldn’t do anything because she’s not the police - not helpful at all. Second, she was very rude and nasty when I made a second booking at her hostel on booking.com as she wanted me to pay her directly to avoid paying commission. I stayed here for 3 nights and needed to extend for 3 more days as much as I hated this place - but I had no choice as my motorcycle was being serviced and my belongings were all here. I asked Rumi whether she could give me a better price than the online rate but she insisted multiple times that I pay her the same as what I paid on booking.com - absolutely no benefit to me. She just didn’t want to pay commission to booking.com. So I took the chance during the 3.3 Sale to book a private ensuite room in the the same hostel (I was in a twin room w shared bathroom at first) and got a good cashback from it. She was SO FURIOUS and RUDE that I booked on the website and confronted me. Given her poor attitude, I couldn’t be bothered to educate her about booking.com’s cashback policy and asked which room I should move to. Then she claimed that no rooms were available and I had to remain in my twin room w shared bathroom. This was a COMPLETE LIE as booking.com still listed at least two ensuite rooms available! I also knew for a fact that there were available rooms on another floor. I hope Rumi gets barred on booking.com for trying to evade paying commission. Finally, I want to highlight that there are MOSTLY poor reviews from international travellers on booking.com and Google - many of them relating to Rumi. You can also see on Google that Rumi herself replied to some reviews and appeared to be very rude.

None except for one staff who was helpful.

See my other review which is more detailed. 1. Owner (Rumiana) was rude, nasty and arrogant to us. Acknowledging that it is a 1 star hotel, it does not mean that the owner is allowed to be disrespectful and nasty to us. 2. Poor soundproofing of walls and we had terrible neighbours during our stay - apparently they are gypsies and usually make a hell lot of noise which we had to endure as the owner was least bothered to enforce house rules on them. 3. The smell of the house just reeked of sweat, decayed food and cigarette smoke.