I Portici Hotel

The hotel pictures make this hotel seem luxury. The rooms are tiny and noisy. The park next door is unkempt-not like photos. The website over-promises the facility. When we cancelled and left they tried to charge me for 3 extra nights - when I showed them the expedia agreement they backed down. They charged one night - fine. They tried to charge $257 for that night when the going rate was $83. When I protested they cut it to $155.

Hotel should say where car park is located, not easy to find. Also, while trying to enter the hotel, my wife was set upon by three women who tried to steal from her. A very traumatic experience which didn't seem to surprise the hotel staff. Location was great and staff were very efficient, however, our stay was disappointing.

Expedia promised us a beverage credit which we did not receive. Otherwise, the room was spartan but very clean and comfortable. Room was a bit noisy from the street and a club. Breakfast was good but they were very slow to replenish items ( took 25 minutes for more eggs to come out) and so we ordered from the menu the second day, which cost more on top of the breakfast. The bulk of the breakfast buffet was good, overall. I think because we splurged on this property, we just expected more and we did not get it, in general.

Staff was courteous, professional and attentive. We had a wonderful stay

The imperial suite was fantastic! We loved the terrace and the quiet rooms in the evening. Thank you to the wonderful staff who made our vacation extra special!

Beautiful property with great dining options.

One of the best hotel staff I ever had the pleasure to meet

Stayed in new wing. Underwhelming rooms and hallways - harsh lighting, budget floor coverings, no art etc. Electrical malfunctioned in middle of night resulting in emergency lights turning on. Had to relocate to another room half way thru night. No compensation, not even a complementary bottle of wine. Area isn't great either, but the hotel can't be responsible for that.

Great location and staff very friendly. Soundproofing is bad as old building. I could hear people in the room upstairs walking around at 1am

The hotel is located outside of the ZTL zone but just around the border so one might accidentally enter the ZTL zone, like us, when driving to the hotel. Best is to set route to avoid ZTL zone on Waze and don’t get lost. The hotel staff is super friendly and helpful. The car park is located literally next to the hotel and is gated and exclusively for hotel guest so a plus. Excellent breakfast buffet spread. The hotel has excellent dining options including a Michelin starred restaurant. The only thing we didn’t like was the uncarpeted floor in the room and relatively small shower stall. The hotel is in the city center so very convenient to walk around for sight seeing and shopping.