Staybridge Suites Cleveland Mayfield Heights Beachwood by IHG

Muito confortável e limpo

The hotel was in a great location and had a cozy vibe inside.

For whatever reason, our stay was less than ideal. Our room appeared to have been carelessly cleaned- the floor still had debris on it (like pieces of paper, crumbs) and the beds had blankets with yellowed stains and hair on them. One of the beds, when the top sheet was pulled back, was clearly slept in with fuzzies and hair all along the sheet. We also asked the front desk for extra sheets, blankets and pillows for the couch, but there were no extra pillows and the staff seemed bothered by our request. The other disappointing aspect of our stay was the breakfast. When we went to breakfast on Saturday just before 10:00, the plates and bowls were gone and most of the food and coffee were not stocked. The staff were talking in the back. When the issue was addressed by other guests, the staff restocked the food, but by then we already needed to leave. I just want to say that we don’t normally have issues with Staybridge- so this was a surprising first.

The room and staff friendliness

Breakfast was just ok could have been better